@virginmedia No I told virgin about moving house, I have been with you for a few years. After a lengthy chat it seems your advisors made a mistake and added a termination fee! Why so many mistakes?
What is wrong with @virginmedia? My #contract should be £30ish p/m but you’ve just taken out £63 out of my account and now sending me a bill for £123? Are you actual kidding me?Why is there never any support for customers but broadband companies get away with doing customers over
@virginmedia Hello, yes it is. I have spoken to advisors on the phone in the past. Been so unhelpful and full of nonsense saying one thing but doing another.
@virginmedia have the worst customer service ever, their staff are allowed to hang up on customers and that’s okay? If you want a broadband service that’s not going to stress you out then don’t go to them. Spoke to Andre today.
@virginmedia Called and redirected to two staff members spent over an hour on phone (last week had issues again on another matter after speaking to three customer service team members) wanted a simple remote control replacement but instead so many issues and not resolved to my content
Shame that when your a customer for many years you still get treated like sh** @virginmedia#CustomerService is awful. Holding on to me as a customer by a thread #worst#CustomerExperience hanging up on customers and still charging full price with loss of service? #Disgraceful