Simon Rumble

[Simon Rumble @simon_rumble]

@premierinn Not yet - was promised an email and refund but still heard nothing.
Extremely poor communication

[Simon Rumble @simon_rumble]

@premierinn very poor breakfast service at Tiverton today. Not one clean table to sit at and a 25 minute wait for hot food to be cooked while staff are stood around chatting. Left without breakfast, waiting for a refund as they couldn’t find the card swiper to give me a refund!

[Digital Labels & Packaging @DigitalLPack]

NEWS: The @LEONHARD_KURZ DM-Uniliner affords similar offline decoration capabilities as the inline DM-Jetliner and DM-Flexliner inline finishing systems.

https://t.co/1e72oWzYB7

#finishing #labels

[Simon Rumble @simon_rumble]

@virginmedia I am very sorry, this answer in no way deals with my problems. This is a paragraph of words that do not mean anything 😶

[Simon Rumble @simon_rumble]

@virginmedia HOURS on hold over 3 week period and completely useless customer service pushed from pillar to post. This evening been on phone for 1.5 hours to be put on hold to have to start again. I cannot believe you think this is an acceptable way to treat people. APPALLING!

[Simon Rumble @simon_rumble]

@virginmedia You can actually read this the twitter conversation we’ve had for over a month. You actually increased £13 to £15.....complete joke! Phone me and put this outrageous mess right please.

[Simon Rumble @simon_rumble]

@virginmedia The letter is missing information and key facts are incorrect. For example, I have not refused a £30
Good will gesture, I have refused a £13 good will gesture as this is an insult for the hours I have wasted on the phone.

[Simon Rumble @simon_rumble]

@virginmedia It’s getting worse guys. You have now sent me a deadlock letter full of incorrect information.......come on, pick up the phone and sort this mess you are creating out.

[Simon Rumble @simon_rumble]

@virginmedia This is nonsense. I have given you my complaint number twice already in the last month.

[Simon Rumble @simon_rumble]

@virginmedia Do I need to say this again? You need to be calling me.
Somebody with seniority to resolve this mess of function you deem acceptable customer service. You have my phone number and complaint number.

[Simon Rumble @simon_rumble]

@virginmedia In addition I would like to point out that this Twitter conversation has gone on since 1 Oct. That is almost a month and you can’t pick up the phone to talk to probably the most unhappy customer you have right now. Wake up!!!

[Simon Rumble @simon_rumble]

@virginmedia Sorry, not able to sit about waiting for this. I will reiterate for what feels like the 100th time.....please have somebody of seniority call me.

[Simon Rumble @simon_rumble]

@virginmedia It is now Thursday and guess what....not heard a dickie bird. Tweet tweet. This is farcical and beyond belief how you are ignoring me

[Simon Rumble @simon_rumble]

@virginmedia Still no response. What are you playing at please. Weeks and weeks of not hearing

[Simon Rumble @simon_rumble]

@virginmedia This is only the 3rd time I’ve posted this on Twitter - com103702897
Please sharpen up and get on the case with this.

[Simon Rumble @simon_rumble]

@virginmedia I am sorry but your complaints dept. have called me back before. I have a complaint and you must escalate it internally and have someone call me. This has gone on for weeks and is not acceptable.

[Simon Rumble @simon_rumble]

@virginmedia Are you being serious? Complaint number com103702897.
You will need to get somebody senior at Virgin to call me.

[Simon Rumble @simon_rumble]

@virginmedia Sorry, I’ve been in ridiculous queues and been bounced from pillar to post with incompetence, spending in excess of 2 hrs on the phone in one call. You’ve got my number, you will need to call me.

[Simon Rumble @simon_rumble]

@virginmedia Of course. I have asked multiple times for somebody of seniority to call me back due to totally unacceptable level of service I have received. Not heard back in days. It is shocking how you are treating me, a paying customer

[Simon Rumble @simon_rumble]

@virginmedia What’s going on guys? Still no response.....

[Simon Rumble @simon_rumble]

@virginmedia Sorry, but you will need to be the ones doing the reaching out to me. I will not spend another minute of my time in ridiculous telephone queues. Please have someone of seniority call me as a matter of urgency should you wish to retain my custom.