Simon Moran

Whitley Bay lad in Kyoto. Likes a beer and a natter. CEO of モダンイングリッシュ
We are Nippon author 著者

[Simon Moran @simoncmoran]

@RakutenSec #最悪のサポート #フリーダイヤル繋がらない #ログインできない #楽天モバイル最悪 #クソ対応 #サポート放置 #顧客をバカにしてる

[Simon Moran @simoncmoran]

@RakutenSec 自宅の電話番号から電話しましたが、登録されている番号は正しいはずなのに、システムが機能せず、アカウントにログインできなくなってしまいました。ヘルプデスクもなく、問題を解決してくれる人もいません。一体どうすればいいのでしょうか？これは本当にひどい対応です。

[Simon Moran @simoncmoran]

@henrywinter “Bit of an own goal by No 10.” Thankfully No. 11 didn’t assist.

[Simon Moran @simoncmoran]

You can watch the full presentation here: https://t.co/ET186Xbj8B

The free-to-use template is here: https://t.co/CS1rfXRRhv

The Presentation slides are here: https://t.co/KP5msmRhWa

[Simon Moran @simoncmoran]

I've had a lot of enquiries recently, so re-sharing this: https://t.co/wrdg4F4qWB

[Simon Moran @simoncmoran]

@wayne_liang_ This great, but the teachers need better training for learner engagement. Can we help? This has been our domain for 30 years and we’re building AI.

[Simon Moran @simoncmoran]

@timleunig @SophyRidgeSky FT data reel by John Burn-Murdoch suggests UK student outcomes due to poor economy and lack of decent jobs. I’m sure there’d be Saturday and Sunday jobs, like I did in high school, if the economy supported it, but let’s face it, everyone is skint and everything expensive.

[Simon Moran @simoncmoran]

@CultWinesUK 7 months since wine sold and funds still not cleared. Email not answered since February. Anybody there?

[Simon Moran @simoncmoran]

Mercari, sort it out.

Your app blocks my transfer because it cannot accept the required bank account name format.

Support has ignored this for 10 days and 26 messages.

@mercari_jp @merpay_official

#メルカリ #メルペイ #Mercari #Merpay #売上金 #振込申請 #消費者トラブル

[Simon Moran @simoncmoran]

@mercari_jp @merpay_official

Mercari is holding my sales proceeds, but your app makes it impossible to request a transfer.

メルカリは私の売上金を預かっていますが、アプリの仕様上、振込申請ができません。

[Simon Moran @simoncmoran]

Mercari app won’t take bank account name format for transfer; support ignores, sends template replies.

メルカリで同じ問題が起きた方はいませんか？

銀行口座名義を正しく入力できず、振込申請ができません。

#メルカリ #メルペイ #Mercari #Merpay #消費者トラブル #売上金 #振込申請

[Simon Moran @simoncmoran]

This is my money, held by Mercari on my behalf.

You are obliged to return it.

Your app prevents the transfer.

Fix it and return my money now.

これは私のお金です。

メルカリが私のために預かっているものです。

直ちに返金してください。

[Simon Moran @simoncmoran]

26 messages over 10 days explained the same system problem again & again.

Your don’t read the messages.p, just send template replies not address issue.

26通、10日間にわたり説明しています。

同じシステム上の問題を何度も説明しましたが、内容を読まずに定型文を返しているだけです。

[Simon Moran @simoncmoran]

Please escalate this to someone who can actually solve the problem.

この問題を実際に解決できる責任者へ直ちにエスカレーションしてください。

[Simon Moran @simoncmoran]

I have explained this many times, but support keeps sending irrelevant template replies and help pages.

何度も説明していますが、サポートは関係のない定型文とヘルプページを送るだけです。

[Simon Moran @simoncmoran]

Your app does not allow my bank account name to be entered with the spaces required to match my verified ID and bank account.

銀行口座名義と本人確認書類に一致させるために必要なスペースを、アプリ上で入力できません。

[Simon Moran @simoncmoran]

@henrywinter Whitley Bay lad. Same schools as me; me mam went to school with his grandma. Wish him al, the best and hope for his return to Toon.

[Simon Moran @simoncmoran]

@GeorgeCaulkin The long sleeves as worn by Barnes at that angle make it look like a pyjama top.

[Simon Moran @simoncmoran]

https://t.co/2DHbpeEBnD

[Simon Moran @simoncmoran]

I’ll be in Sendai giving a talk this month.

What business are you in? Five generations of change.

What can we change? What can’t we control? How do we survive long enough to evolve?