Simon Kriss

Service innovation expert who has a passion for wine

[Simon Kriss @simonkriss]

@HostPapa ... 12 hours of email being down and all I am hearing is "the team are working on it". Not Good Enough. A full working day of lost productivity because your tech team are incompetent.

[Simon Kriss @simonkriss]

So wonderful to see the diversity of Directors at #AGS2023 Can only hope we become more and more diverse.

[Simon Kriss @simonkriss]

Really excited to be back on stage for the @au_call 's WOW Conference in Sydney this week. Check it out here: https://t.co/r5CxVxXJl8

[Simon Kriss @simonkriss]

I think it is official, @ldvaustralia have the worst customer service in Australia. LDV services customers somewhat like how a bull services a cow !!

[Simon Kriss @simonkriss]

So @Qantas has just told me they don't status match anymore. Well, my domestic flying will go to @VirginAustralia and I will stay with @cathaypacific for international. Silly mistake @Qantas ....

[Simon Kriss @simonkriss]

This is the third time I have heard @VictorDominello speak in the last 2 weeks. His enthusiasm for true government innovation is infectious. He genuinely believes in his vision and it shines through as he speaks about building trust for citizens. Inspiring! #innovation

[Simon Kriss @simonkriss]

Focusing Australian company boards around the risks of climate is long overdue ad great to see emerging #GIAUS. Well done @AICDirectors

[Simon Kriss @simonkriss]

Constantly being the super hero for your team can mean that others stop trying because they think they cannot keep up with you. Step back now and then to give others the room to show what they can do.
#BuildLeadersNotEmpires

[Simon Kriss @simonkriss]

The best compliment in the world is that one of your direct reports leap frogs over your role to a position even more senior. #BuildLeadersNotEmpires

[Simon Kriss @simonkriss]

@NAB - is Internet Banking down?

[Simon Kriss @simonkriss]

@vivino I have a few suggestions for improvements. In the app how about you include a field for 'location'. I can check-in my wine but have to use the comments (which is not searchable) to ID where in the cellar they are. And your website has zero cellar functionality at all.

[Simon Kriss @simonkriss]

Hey @NetflixANZ or @netflix when do you guys plan to have playback supported for Firefox 74.0? Sick of having to swap to Safari just to watch something .....

[Simon Kriss @simonkriss]

Just had a terrible customer service experience with @hunterexpressau .. Not only is parcel late but the customer service agent simply hung up on me. NEVER use this group. Their idea of service is the same as how a bull services a cow!

[Simon Kriss @simonkriss]

@hunterexpressau - Worst Customer Service ever ... Had an urgent package coming. Had to call them every day to check status (despite repeated promises that someone would call me back). Now I get an email with just a "sorry it will come next Tuesday" - DO NOT USE THEM!

[Simon Kriss @simonkriss]

MOSCOW - bucket list .... Put it on there folks! Amaze-balls. By the way put St.Petersburg on the same list !! #Russiarocks

[Simon Kriss @simonkriss]

Thanks to @ReecePlumbing for the love https://t.co/hpkUC8n6iM

[Simon Kriss @simonkriss]

Seems that @CzechAirlines social customer service is as bad as their other service ... Nil response from them for 6 days. Unbelievable. Why do they even bother having a Twitter handle?

[Simon Kriss @simonkriss]

@CzechAirlines - Worst customer experience of my life. Leaving a customer stranded in Strasbourg Airport on New Years Eve for no good reason other than incompetence by the reservation staff. Disgusted. #NeverFlyCzech

[Simon Kriss @simonkriss]

Yes Grover definitely drops the F-bomb ..... #SesameStreet

[Simon Kriss @simonkriss]

And @HarveyNormanAU fail AGAIN. After asking for a contact number so they can call me ...... ZERO action again.
WORST SERVICE EVER

[Simon Kriss @simonkriss]

@HarveyNormanAU #fail Made a significant online purchase a week ago and advised it was blocked by security team. Despite multiple emails and chats, ZERO response. Time to go to the competitor #youlostmybusiness