Simon Roskrow

Practical, sophisticated, intelligent training, helping people work better with people. Fascinated by behaviour. Love the outdoors. Proud father. Yorkshireman

[Simon Roskrow @SimonRoskrow]

@DurhamPolice cont… Chris Haines was recommended to us by David and Peter at Bedale Flooring but 4 weeks after we paid our deposit, there has been no contact. In the UK, less than half the population feel positive towards the police…I wonder why?

[Simon Roskrow @SimonRoskrow]

@DurhamPolice I guess “we won’t be criming it” (sic) means they won’t be recording a crime. A known offender (Chris Haines of Ruby Street, Darlington) just released from prison has scammed multiple people out of deposits for flooring work…cont…

[Simon Roskrow @SimonRoskrow]

@CrossCountryUK Dial-up speed broadband...but not surprising as hot water in the buffet car is beyond you as well. Welcome back to the Dark Ages...

[Simon Roskrow @SimonRoskrow]

@GC_Rail You say cancelled; the board says delayed. Who’s right (and why can’t you communicate properly and consistently)?

[Simon Roskrow @SimonRoskrow]

Anyone at @MicrosoftHelps know what "Expect response within: 8" means? Minutes, weeks, months, years?

[Simon Roskrow @SimonRoskrow]

Many years ago now, they started so well. @plusnet have just got progressively worse and are now no better than their standard “don’t give a shit” competitors. Such a shame. Roll on new fibre providers coming in.

[Simon Roskrow @SimonRoskrow]

@Jupitalia A delight to see Ted Simon at the ABR festival.

[Simon Roskrow @SimonRoskrow]

@GrahamFieldRTW Bought a couple of books from you at the very end of ABR this year (and got the extra one). 1/3 of the way through Near Varna and loving it.

[Simon Roskrow @SimonRoskrow]

@TPEassist @TPExpressTrains Obviously the TPE cock up means I have to hang around at York for 40 minutes…but at least you’re not charging me for the pleasure!

[Simon Roskrow @SimonRoskrow]

@TPExpressTrains Will be getting on one of your earlier trains from Northallerton tomorrow as you’ve just cancelled the one I’ve booked. Obviously I expect no extra charge for travelling on the 15:50 rather than the 16:28.

[Simon Roskrow @SimonRoskrow]

@TPEassist @TPExpressTrains Bloody good job. First time I’ve been on TPE for a while, and I now know why! But thanks for letting me know.

[Simon Roskrow @SimonRoskrow]

@LNER I have, and that’s OK. Just wish it was possible to rely on train companies to do what they say they’ll do. The service is too frequently shoddy.

[Simon Roskrow @SimonRoskrow]

Quick quiz (with clues) for @LNER “2” trips on your trains in “2” days. How many were late? I’ll give you “2” guesses…

[Simon Roskrow @SimonRoskrow]

Come on @NCLairport - get us off the plane! We parked 40 minutes ago.

[Simon Roskrow @SimonRoskrow]

@British_Airways Three months on, and no response to two claims WHICH YOU INSTIGATED. I know making customers wait is a core skill, but why not try a new trick?

[Simon Roskrow @SimonRoskrow]

@bhx_official Second time queuingin 2 weeks using Birmingham Airport. What used to be a pretty slick airport is now clearly modelling itself on Manchester for poor management.

[Simon Roskrow @SimonRoskrow]

No surprise that @British_Airways employ a baggage repatriation company (Eagle Aviation) that use a tracking system that is (to quote an employee) "a bit hit and miss"

[Simon Roskrow @SimonRoskrow]

Fly @British_Airways and experience an incredible balance of lack of competence and care.

[Simon Roskrow @SimonRoskrow]

@tjz1100 @British_Airways I did...but my luggage didn't @British_Airways

[Simon Roskrow @SimonRoskrow]

Well, @British_Airways...after many calls, actually got through to being put on hold...30 minutes later, heard "hello" then the line went dead. Back to not being able to get through at all again...