Justin Genovese

I'm a mid-century man living in a Barbie world.

[Justin Genovese @SimonStache]

@AmericanAir I tried to book a flight. Never received a confirmation screen or email card. Wasn’t charged that day. Then magically I get a check in email from you today. I go back on the card statement and I’ve been billed. Never in my life.... you guys need to make this right.

[Justin Genovese @SimonStache]

Hahaa, so good. https://t.co/oWwLlg8lsF

[Justin Genovese @SimonStache]

@kitandace #bummer #Poorcustomerservice I assumed a company that has quote "taken the best principles of technical design" would one, value when the quality of their product is in question, and two replied back to frustrated customers

[Justin Genovese @SimonStache]

Fantastic customer support from everyone I dealt with at @jcrew_help. Way to turn a crappy situation into a good! #kudos

[Justin Genovese @SimonStache]

@kitandace #bad #firstimpression I went ahead and spent the extra money to get a higher quality pair of pants that would last. On the second time of wearing the Navigator Trouser, the waist button fell off. Super disappointed. I know it's just a button but come on, really??

[Justin Genovese @SimonStache]

@jcrew_help @jcrew I'm had one item that I'd like to purchase stuck in my shopping cart since 11am. Keep telling 'Chrome is unable to process my order right now.' Thoughts?

[Justin Genovese @SimonStache]

@jcrew_help If you put on a big sale and can't handle the volume that very much as the opposite effect. I just had a give up on the number of things I was trying to purchase bc your site kept timing out. @jcrew #techfail

[Justin Genovese @SimonStache]

@MinnetonkaMocc super bummed at the quality of my first ever pair of Tamaracs. Paid for premium but frayed after six months. 😢

[Justin Genovese @SimonStache]

@TMobileHelp can I DM without cellular service.

[Justin Genovese @SimonStache]

@TMobileHelp @Support look at my past try weeks for the last hour!

[Justin Genovese @SimonStache]

@TMobileHelp you keep sending the same thing!!!!!!!!!!!!!!!!!! I'm trying g to DM you

[Justin Genovese @SimonStache]

@TMobileHelp it's done

[Justin Genovese @SimonStache]

@TMobileHelp @lavora you could have just sent me that 2 hours ago. This has been a very poor customer experience -- what do I do now?

[Justin Genovese @SimonStache]

@TMobileHelp @Support so can you please provide another solution or put me into reach out via email.

[Justin Genovese @SimonStache]

@TMobileHelp @Support you've been responding

[Justin Genovese @SimonStache]

@TMobileHelp @Support @TMobileHelp bc I don't have any service provide wish is the very reason I'm reaching out via wifi

[Justin Genovese @SimonStache]

@TMobileHelp I have DMed you multiple times

[Justin Genovese @SimonStache]

@TMobileHelp still stuck. Can't send me a code when I don't have reception. Look at my thread this is getting ridiculous

[Justin Genovese @SimonStache]

@TMobileHelp @Support this is not helping. Can you please have a customer rep call my phone. I can't call by you disabled my service.

[Justin Genovese @SimonStache]

@TMobileHelp and can I do that with only wifi?