Simon Whatley

I'm a service designer, creative technologist, coach, thinker, tinkerer, observer of people, maker of things.

[Simon Whatley @simonwhatley]

"When faced with a challenge, get smarter."—Ed Catmull

[Simon Whatley @simonwhatley]

I have a free 10-day email-delivered course on business thinking called Know the business.

Learn the concepts that show up in strategic conversations, from value propositions and unit economics to switching costs and incentive alignment.

Sign up here: https://t.co/D8s9Eu1Ed0

[Simon Whatley @simonwhatley]

Most designers working in public services are making a welfare economics argument without knowing it.

"This service is worth keeping." "Cutting this will cost more elsewhere." "This benefits people who can't pay for it."

Those are economic claims. Here's how to make them stick.

[Simon Whatley @simonwhatley]

What's your service's public value case? Can you say it in one sentence?

[Simon Whatley @simonwhatley]

If you liked this thread, I have a free 14-day email-delivered course on service design called Design the service.

Learn to see how services work, identify where they fail, and design solutions that address root causes rather than symptoms.

Sign up here: https://t.co/urjwXRTKrg

[Simon Whatley @simonwhatley]

Most service designers eventually hit the legacy system problem. The technology constraint that shapes everything. A thread on what that means and what to do about it. 🧵

[Simon Whatley @simonwhatley]

The conversation goes both ways. Technologists need service designers to make the user consequences visible.