@dmillpro Hi, sorry for our late response. We add extra inspectors to our process, but if some of those imperfections make it through, we notify our quality assurance department about the issue. If you email us at [email protected], we'd be happy to send you a replacement coupon.
@_sarabarbry Hi Sara, sorry for our late response. We add extra inspectors to our process, but if some of those imperfections make it through, we notify our quality assurance department about the issue. If you email us at [email protected], we'd be happy to send you a replacement coupon.
@felicia__curtis Hi Felicia, sorry for our late response. We add dextrose to our Hash browns depending on the season of the crop. This helps the hash browns get their crispy fry up while cooking. The dextrose we add is also Gluten Free and derived from corn.
@miller_3000 Hi, sorry for our late response. We add extra inspectors to our process, however, if some of those imperfections do make it through we notify our quality assurance department about the issue. If you email us at [email protected], we'd be happy to send you a replacement coupon
@danacip Hi Dana, an ammonia smell is a classic sign that these potatoes were out of refrigeration at some point and have spoiled. This could have happened at the store or somewhere in the supply chain. Email us at [email protected], and we'd be happy to send a you replacement coupon.
@JadeOfSpades13@US_FDA We're sorry to see this and apologize for the inconvenience. Usually this means the item was removed from refrigeration for a period of time either at the store or during distribution. If you email [email protected], we'd be happy to send a replacement coupon.
@Misty_Lake Plastic #1 cant be used due to the container not being a bottle. 2-6 cant be used since this isnt a suitable container for hot & cold products. We use #7 since our product is partially cooked in the container. Some food products are not, which is why they use 2-6.
@llama_topia Hi @llama_topia, we're sorry to see this and apologize for the inconvenience this caused you. If you email [email protected], we'd be happy to send a replacement coupon.
@souzou_no Hi Souzou, we're sorry to see this and apologize for the inconvenience this caused you. If you email [email protected], we'd be happy to send a replacement coupon.
@mpinak Hi Mary, we're sorry to see this. If you email us at [email protected], we'd be happy to remedy this situation and send you a replacement coupon.
@MatthewT25@PriceChopper Hi Matthew, we're sorry to hear this. If you email us at [email protected], we'd be happy to remedy this situation and send you a replacement coupon.
@Mike_Fior Hi Mike, thanks for contacting us. We add extra inspectors to our process, however, some of those imperfections do make it through. We apologize for the inconvenience this caused you. If you email [email protected], we'd be happy to send a replacement coupon.
@DSTPRL @thyme4cocktails We're sorry to hear that, @DSTPRL. If you don’t see our products at your local grocer, you could speak with the store or dairy manager and ask them to stock them. Sorry for the inconvenience!
@Super_SamK Hi Samantha, we're sorry to hear this. If you'd email us at [email protected], we'd be happy to remedy this situation for you. Sorry for the inconvenience!
@jasonxctf Hi Jason, we're sorry to see this. If you'd email us at [email protected], we'd be happy to remedy this situation. Sorry for the inconvenience!
@aimeeclala Hi Aimee, we're sorry to see this. If you'd email us at [email protected], we'd be happy to remedy this situation. Sorry for the inconvenience!
@bEazy920 Hi Ben, thank you for bringing this to our attention. We’re sorry for any inconvenience it’s caused. If you don’t mind, please send us a DM so we can send this information along to our team.