Simran Ahuja

Omnichannel Customer Experience Design | Digital Product Development | Agile Culture Change | Founder @trizdigital @boltworksindia | Alum @EY @Capgemini @USC

[Simran Ahuja @simranah]

@AmazonHelp I am extremely frustrated. And to top it all now my latest order is being marked as delivered when it never showed up to my home! This is absolutely unbelievable and ridiculous. My money is stuck. Products are not with me. And I am harassed speaking to customer service agents.

[Simran Ahuja @simranah]

Extremely disappointed with @AmazonIN lately.

I returned an order on 1st July yet still no refund. The delivery executive apparently didn’t mark it correctly, and since then I’ve been stuck in an endless loop of agents giving me “process” excuses and false promises of follow-up.

[Simran Ahuja @simranah]

@AmazonHelp But what is the process to talk to someone who can help. The agent is telling they need to create a "dummy pick up" to issue refund. The escalation desk is telling me the agent is incorrect and they need to confirm with the warehouse team.

[Simran Ahuja @simranah]

After years of being a loyal Amazon customer, this experience has been frustrating, exhausting, and frankly unacceptable.

[Simran Ahuja @simranah]

Today, after multiple calls and escalations, a so-called “manager” at the escalation desk casually tells me to wait until 17th July nearly three weeks after return pickup!

[Simran Ahuja @simranah]

This isn’t about the screen.
It’s about loyalty.
Trust.
How a brand chooses to show up in moments that matter.
You have a chance to fix this—not just the screen, but the experience.
What will it be?

@SamsungIndia @Samsung @SamsungMobile

[Simran Ahuja @simranah]

Hi @SamsungIndia, I’ve been a loyal customer for years—phones, fridge, even got my whole family into the Samsung ecosystem.

Now, my phone develops a white line just 2 weeks after warranty ends—and I’m told there's nothing that can be done?

The device is in flawless condition

[Simran Ahuja @simranah]

our service center confirmed it. So did your helpline. And yet… no support?

Meanwhile, I’ve read online that Samsung is offering free screen replacements for similar issues, extended until 2025. Why is my case being dismissed?

[Simran Ahuja @simranah]

@AmazonHelp In fact one of your agents literally told me "this is your problem" not ours.

[Simran Ahuja @simranah]

@amazonIN completely harrased by your customer service. CANCELLING MY prime account after this nightmare of a service interaction. After 3 failed attempts to pick up my product and issue refund the agents still not willing to help.

[Simran Ahuja @simranah]

@AmazonHelp #amazonfail @amazonIN

[Simran Ahuja @simranah]

@AmazonHelp Are you kidding me????

[Simran Ahuja @simranah]

Terrible terrible customer service

[Simran Ahuja @simranah]

Even though I requested the pick up on June 5, the agents refuse to acknowledge it. UTTERLY APPALLING AND TRAUMATIC DEALING WITH YOU GUYS

#amazonfail

[Simran Ahuja @simranah]

Check out my latest article: A Tailored Approach: How Pet-Friendly Sofas Drove Success in Google Paid Traffic Campaigns https://t.co/wZA8tHG5KY via @LinkedIn

[Simran Ahuja @simranah]

@myntra #boycottmyntra

[Simran Ahuja @simranah]

My @myntra shopping experience from hell. I ordered a large number of items from there. 4 were supposed to delivered on a single day. Only one package arrived with 2 items. I kept waiting for the the remaining 2 but it didn't show up. But the app marked it as delivered!

[Simran Ahuja @simranah]

@myntra Yes they got it touch. The ONLY UPDATE she gave me was wait for another 24 to 48 hours.. I'm still waiting for that update!!

[Simran Ahuja @simranah]

@myntra Shame on you @myntra 2 months later you still refuse to take responsibility

[Simran Ahuja @simranah]

@myntra 1.5 months later. No update. #myntrafail #poorcustomerservice @myntra @MyntraSupport

[Simran Ahuja @simranah]

@myntra I am still waiting. THIS IS EXACTLY WHAT I AM TALKING ABOUT. @myntra just doesn't care about it's customers or their loyalty. On a scale of 1 to 100 it's at a negative customer service rating.