Simon Richardson

Scottish winter climber, alpinist, guidebook writer and blogger

[Simon Richardson @simrich99]

@renewablesmiffy @AuroraGroove @afneil Thanks Chris. Your explanation was helpful.

[Simon Richardson @simrich99]

@AuroraGroove @renewablesmiffy @afneil Thanks Aurora. Describing power stations in terms of their power output makes absolute sense, but for batteries their power output and energy storage are both required to be meaningful imho.

[Simon Richardson @simrich99]

@renewablesmiffy @afneil Ah, thank you. That is very helpful. I wondered if that was the reason! But power generation and energy storage are different. Surely, for a battery both parameters are required?

[Simon Richardson @simrich99]

@renewablesmiffy @afneil Yes, I understand the difference between energy and power. I am confused when people describe battery storage in units of power rather than energy. Am I missing something? Thank you for answering my questions.

[Simon Richardson @simrich99]

@renewablesmiffy @afneil I’m not questioning your expertise, Chris. I’m just asking for your help in explaining what is meant when battery storage is quoted in GW. Is this shorthand for GWh?

[Simon Richardson @simrich99]

@renewablesmiffy @afneil I was asking a genuine question, Chris. Installed capacity requires knowledge of both the electrical energy stored and power output. I see battery storage quoted in GW all the time - I wonder whether the author means GWh? BTW - I am a retired engineer.

[Simon Richardson @simrich99]

@Towlie1981 @afneil Carlo, why are you using units of power to answer an energy storage question? I see this done a lot and it does not make engineering sense.

[Simon Richardson @simrich99]

@renewablesmiffy @afneil Why have you answered a question about energy storage in units of power?

[Simon Richardson @simrich99]

@sainsburys Your CEO’s office has my email address. If you wish to communicate,you are welcome to contact me there.

[Simon Richardson @simrich99]

@sainsburys Please do not contact me via DM. I’ve already received messages from scam accounts impersonating you, and I won’t risk further exposure through unsecured channels.

[Simon Richardson @simrich99]

@Sainsburyworker @sainsburys @CitizensAdvice Thanks for being honest — sounds like it’s tough for staff and customers both. From what I’ve seen, it feels like the culture doesn’t help anyone. Hopefully, by sharing my experience, Sainsbury’s will listen and make changes. Everyone deserves better than scripted responses.

[Simon Richardson @simrich99]

As I’ve had no meaningful response from @sainsburys CEO’s office, I’ve now reported the incident to Trading Standards via @CitizensAdvice, who have accepted the case without hesitation.

[Simon Richardson @simrich99]

Still no contact from @sainsburys CEO’s office, despite promising to be in touch “shortly.” I’ll honour the 7-day window I gave them but in the meantime, I’ve prepared a report for the @TheFCA regarding payment security and pre-auth handling.

#ConsumerRights #RetailTransparency

[Simon Richardson @simrich99]

@masasakano Many thanks for your support, Masa

[Simon Richardson @simrich99]

The incident involved a £100 pre-authorisation being held after no fuel was dispensed. The store manager refused to cancel it, said she “didn’t trust me,” and left the pump live — a serious payment security issue. This has taken hours to resolve with my bank.

[Simon Richardson @simrich99]

@Sainsburys Transcript of conversation with store manager of Watford Dome roundabout store explaining why she would not cancel my transaction after petrol pump failure #EqualityAct2010 #EHRC

[Simon Richardson @simrich99]

@Sainsburys This is what your bank statement will look like if a petrol pump fails at a Sainsbury store. £33.57 is when I filled up at a different pump. £100 is the pre-auth charge that Sainsbury’s refused to cancel #TradingStandards

[Simon Richardson @simrich99]

@Sainsburys This is what a failed petrol pump looks like after it has taken £100 pre-authorisation but not provided any fuel. The pump registering “Closed” means this is a pump failure but Sainsburys refused to take any responsibility or cancel the transaction. #TradingStandards

[Simon Richardson @simrich99]

’m not seeking compensation — just accountability. I expect a proper investigation into the handling of this incident, including staff conduct and payment security procedures, and a clear explanation of what changes will be made to prevent this happening again.

[Simon Richardson @simrich99]

@Sainsburys Thank you for your responses, but I’ve been unable to obtain an email contact to escalate my complaint properly. As a result, I’ll now be contacting your CEO, @simonroberts0, directly. This relates to a failed pay-at-pump transaction and serious service concerns.