Nisha

Simple and sweet

[Nisha @sincostantheta]

@CityPowerJhb What's the latest on the Christiaan De Wet/ Panorama station issue? Last update at about 16h20 said the fault was located and teams were on site. What's the progress?

[Nisha @sincostantheta]

@CityPowerJhb Kindly provide an update on the Constantia Kloof/ Allensnek/ Weltevreden Park outage. What is now the excuse ? Are your teams still onsite or gone home? Please provide info.

[Nisha @sincostantheta]

@CityPowerJhb Kindly provide us with an interim plan of how you plan to restore power. Please give us HOURLY updates and not updates convenient to you!

[Nisha @sincostantheta]

@jadedvibrations @CityPowerJhb Kindly confirm the source of this information as this is not in the official communication.

[Nisha @sincostantheta]

@CityPowerJhb Can you confirm if technicians are on site yet? Is the problem at Christiaan De Wet or Panorama substation?

[Nisha @sincostantheta]

@CityPowerJhb It's 11h01. Kindly establish with the site manager what is happening. Avoid the drama of last weekend by getting on with hourly updates, telling us what we want to know. It is understood that emergencies might erupt but how it's managed is of importance. Communicate effectively!

[Nisha @sincostantheta]

@Chaldon_P @CityPowerJhb @ZanderShawe Indeed! Thank you to those who ensured that we didn't go another night without power.

[Nisha @sincostantheta]

@CityPowerJhb Thank you NN @CityPowerJhb . Response appreciated. Do inform the onsite teams to give timelines please. Please keep us updated regularly. An updated customer is less frustrated. Thank you.

[Nisha @sincostantheta]

@CityPowerJhb Thank you for an update....finally. It's not good enough as you are not telling already frustrated customers how much longer! Food is spoiling as fridges are off. Geysers can't function. Have you thought about the financial burden your tardiness is causing on customers?

[Nisha @sincostantheta]

@CityPowerJhb In light of this inconvenience, please provide us with feedback about tomorrow's scheduled maintenance. Are you even considering re-scheduling or canceling this? The silence is deafening!

[Nisha @sincostantheta]

@CityPowerJhb Please can you explain this? If the issue at had is so huge that you don't know how long it will take to fix, why don't you say so? We are now 32+ hours without power. Please be TRANSPARENT with us, the consumers!

[Nishka Harase @nharase001]

@CityPowerJhb At the Panorama switching station at 8pm last night. When I asked for etr I was told none

[Nisha @sincostantheta]

@CityPowerJhb We're 24 hrs+ without power. Last update was 16h00. Are you seriously going to go ahead with disrupting our electricity again on Sunday? Are we even going to have power restored 17 May 2025?

[Nisha @sincostantheta]

@CityPowerJhb Kindly share the details for us to escalate concerns to the next level. This is not acceptable! Is power going to be restored tonight? What are your challenges preventing restoration of service?

[Nisha @sincostantheta]

@CityPowerJhb It's now 2+hours since the 16h00 update. Please give us an update on ETR . The outage is since 23h00 last night!!

[@CityPowerJhb @CityPowerJhb]

@10_Amo16 Work is in progress. Please see the latest update ^NT

[Nisha @sincostantheta]

@CityPowerJhb With the current outage and repairs, can you not perform the maintenance at the same time preventing the planned outage on Sunday to the areas serviced by the Panorama service station? Try to limit the inconvenience to the customer!

[Nisha @sincostantheta]

@CityPowerJhb @CityPowerJhb What is the issue that the team will be attending to in Block 11? Will we have to wait another 10 hours before they identify where and what the problem is?

[Nisha @sincostantheta]

@CityPowerJhb This update was 08h15 stating " they will be dispatched". Why are technicians not dispatched as at the time of the reporting when awareness of an outage was since 04h10?

[Nisha @sincostantheta]

@CityPowerJhb Why is block 11 off now when not due to be switched off???? Are we now going to have 2 sessions of loadshedding???

[Nisha @sincostantheta]

@CityPowerJhb Thank you for responding. It's 3+ hours later since the outage! This is not acceptable to not have updates for us!