@RBKC How can RBKC tell its contractors Sureserve to cancel people’s appointment they’ve been waiting over a week for because they have to prioritise emergencies. What a joke? Are the residents without their main radiator not priority enough.
@RBKC More lies from this council. Issue first raised nearly 12 weeks ago yet customer services operatives think it’s ok to cancel & reschedule appointments without notifying anyone & just expect people to be home waiting for them.
@RBKC More lies from this council. Issue first raised nearly 12 weeks ago yet customer services operatives think it’s ok to cancel & reschedule appointments without notifying anyone & just expect people to be home waiting for them.
@RBKC Thank you for reply. I don’t have much faith in the repair team replying as they don’t care about the residents & absolutely no consideration for people that work.
@RBKC more lies from RBK&C. They don’t take anything seriously. Issue first reported 20th July yet nearly 12 weeks later still no repair. Despite booking in appointments with RBK&C they now have a new procedure seemingly where they think it’s ok to cancel appointments & move them
@RBKC Thank you so much to our housing officer Chenice & Damien Kemp @ capitol for their help & understanding our issue. Without their help we would still be suffering.
@RBKC how can a company ring me & say they can isolate my pipe so my heating is off but not the other 31 flats unless they ring up and complain! Same company knows that our heating was staying on but no body communicates this with us.
@RBKC how can a company ring me & say they can isolate my pipe so my heating is off but not the other 31 flats unless they ring up and complain! Same company knows that our heating was staying on but no body communicates this with us.
@RBKC Another sleepless night with heating still on full blast. Another day going to be spent ringing council to try resolve this. Pure neglect on the councils part.
@LWWalkwaysRA@RBKC We definitely do deserve better. Amber heat warning & we’re suffering unbearable heat indoors too. The heating isn’t even this hot during the winter months.
Residents have been raising this for years. Nine years after the Grenfell Tower fire, the Walkways blocks are still relying on a “temporary” boiler system. Temporary does not mean nearly a decade later.
In this heatwave, the communal heating is blasting constantly. Then in winter, the system fails when people actually need heating. It's almost like deliberate torture for this beleagured community.
This is what happens when the same Council at the heart of the incompetence and failings responsible for 72 deaths of its residents, is left in charge in the aftermath and recovery of the traumatised victims and community, despite being central to the largest homicide investigation in Met Police history, with no oversight, or scrutiny or accountability, by the same TOry Government that protected their Tory jewel in the Crown, the Royal Borough of Kensington and Chelsea.
And the change of government? Nothing changed. The same systems, the same failures, the same lack of accountability. Residents are deliberately shut out while the Council continues to control every part of life on the estate and in the area— including who represents residents and who sits on committees, who the 'official voices' are, which the Council has chosen and groomed and rewards. The residents aren't allowed to even have a foodbank on their estate on their own communal premises.
As tenants say: “It’s like Alcatraz around here.”
@MHCLG@SteveReedMP@SamanthaDixonMP@lancasterale
Meanwhile the Council say they've spent £182million on a refurbishment that has still not delivered any tangible difference, no boiler, no windows, nothing changed, and they're asking for another £100million. Somebody needs to come down here, pay attention and put an end to this total catastrophe and fiasco.
ANd when residents speak up or try to organise themselves, they are targeted and sidelined. What the Council are being allowed to do and getting away with is inhumane after such a terrible tragedy that impacted this Estate. INHUMANE.
@RBKC How can a council leave tenants with full heating when we’re in the middle of a heatwave. As usual no communication from said council & despite several calls still no resolution! The heating is hotter now than the winter months!
@RBKC@LWWalkwaysRA The same with Cremorne Estate in Chelsea! Despite several calls & contacting housing manager, we’re still suffering in this heatwave!
The communal heating in the Walkways blocks is still on at full blast @RBKC . Many vulnerable and elderly residents are suffering unbearable temperatures in this heatwave. We are still suffering with a temporary boiler 9 years on. Actions not words
@RBKC@LWWalkwaysRA The same with Cremorne Estate in Chelsea! Despite several calls & contacting housing manager, we’re still suffering in this heatwave!
@RBKC How can a council leave tenants with full heating when we’re in the middle of a heatwave. As usual no communication from said council & despite several calls still no resolution! The heating is hotter now than the winter months!