singh magendra

[singh magendra @singhmagendra]

Hi @Meesho_Official, I've been trying to resolve Order #308518591669148224. The product delivered (≈57×28 cm) doesn't match the advertised size (80×30 cm). I shared evidence via DM and was told it was being investigated, but haven't received any update. Kindly assist.

[singh magendra @singhmagendra]

@Meesho_Official Hi @meesho_support
My query has been closed without understanding the issue. My whole point is that there is a bug in the app since i did not had any option to create return after the first try. Can you kindly check.

[singh magendra @singhmagendra]

Hi
@Meesho_Official , what is the email id for the customer care? Got below email ID from help > chat, but no responseon my email
[email protected]

[singh magendra @singhmagendra]

@Meesho_Official Hi @meesho_support
Ticket closed without discussion or reason.
Like i said, max tries are due to bug in your app and not due to my mistake.

[singh magendra @singhmagendra]

@Meesho_Official Also if no email support then why did the customer care share this email id?

[singh magendra @singhmagendra]

@meesho_support Can you send hi to me will reply with details

[singh magendra @singhmagendra]

@meesho_support Okay sharing via DM

[singh magendra @singhmagendra]

@Meesho_Official I have already tried the Help centre. The customer care executives told that they cannot raise a new return request. But it should not have been rejected in the first time. I am suffering because of a bug in you process. I need the escalation matrix.

[singh magendra @singhmagendra]

@Meesho_Official Customer care is unable to resolve my query. How to i share the issue if no email support?

[singh magendra @singhmagendra]

@18002096006 Dear team, I did get a call but the response is still same- “trying to get clarification from backend team”. I’m not sure why it is so difficult to answer a question for which answer should already be known… That 2024 supports E20 or not? @Mahindra_Auto @Mahindra_Thar #E20fuel

[singh magendra @singhmagendra]

14 days gone, no response. @Mahindra_Thar would it not be easier to provide a response here?! This set a precedent for a poor customer service. Is it so hard to provide a clear response to someone who paid 19 lakh+ for your product? #e20petrol @Mahindra_Auto @anandmahindra

[singh magendra @singhmagendra]

Query still open, it’s been 8 days since I have been trying to get a response to a question that should be already known to @Mahindra_Auto/@Mahindra_Thar. In absence of any clear confirmation from the company, i will have to seek legal alternatives. Request to kindly prioritise.

[singh magendra @singhmagendra]

@18002096006 I’m really tired of tagging you again n again but what other option do i have! As a company u r not able to answer a simple question. E20 in Thar24 yes or not? Is buying Indian a mistake? Is this the customer service we shud expect? #e20 @Mahindra_Auto

[singh magendra @singhmagendra]

@18002096006 Hi team, After your reaponse, received a call from Mahindra executive who promised to check and provide response on email. But one week has passed since then but Still no resolution to my query. Kindly help to check.
#e20 @Mahindra_Thar @Mahindra_Auto

[singh magendra @singhmagendra]

@18002096006 Hi team, No calls or response to email by Mahindra. Assuming that you shared this case but still no action has been taken therefore can u escalate it? Given a national company like @Mahindra_Auto there must be some way to get a response to a genuine query. @Mahindra_Thar

[singh magendra @singhmagendra]

@Mahindra_Auto Still no response from Mahindra!
@Mahindra_Thar @Mahindra_Auto

[singh magendra @singhmagendra]

@Mahindra_Auto @anandmahindra @Mahindra_Thar
No response from Mahindra. Seems like blatant disregard to customer queries and neglect of responsibility.
Is it really so difficult to provide a clear answer?
#e20 #Petrol

[singh magendra @singhmagendra]

Query still open, it’s been 8 days since I have been trying to get a response to a question that should be already known to @Mahindra_Auto/@Mahindra_Thar. In absence of any clear confirmation from the company, i will have to seek legal alternatives. Request to kindly prioritise.

[singh magendra @singhmagendra]

Query still open, it’s been 8 days since I have been trying to get a response to a question that should be already known to @Mahindra_Auto/@Mahindra_Thar. In absence of any clear confirmation from the company, i will have to seek legal alternatives. Request to kindly prioritise.

[singh magendra @singhmagendra]

@Mahindra_Auto @anandmahindra @MORTHIndia @HardeepSPuri
Bought a Mahindra Thar 3-door (Oct 2024), expecting BS6 Phase-II compliance with E20 fuel.
But fuel lid says: “Petrol / E10 only”. 🤔

Is my Thar truly E20-ready?

#MahindraThar #E20Fuel

[singh magendra @singhmagendra]

@18002096006 Hi team, it appears that only when I post here then only I will get a response. Trob auto does not responds without your intervention.
My query is still open, why there is mismatch b/w fuel cap and user manual? request you to kindly help.
@Mahindra_Thar @anandmahindra

[singh magendra @singhmagendra]

@Mahindra_Auto @anandmahindra @MORTHIndia @HardeepSPuri
Bought a Mahindra Thar 3-door (Oct 2024), expecting BS6 Phase-II compliance with E20 fuel.
But fuel lid says: “Petrol / E10 only”. 🤔

Is my Thar truly E20-ready?

#MahindraThar #E20Fuel

[singh magendra @singhmagendra]

@18002096006 Dear team,
Trob executive informed yesterday that they would check with technical team and revert on email. The response is still awaited. Can you kindly check and help to provide an official response on this matter.

Appreciate your prompt responses!

[singh magendra @singhmagendra]

@18002096006 Dear team, we can connect now, kindly call me.
Also, could you please share the response to my queries in reply? It would help create a written response for future reference.