Tushar Sinha @sintush - Twitter Profile

almost 8 years ago

@SouthwestAir So Southwest sticks to its policy. Doesn't make an exception for a traveler who was about to travel 6 times in last 7 days or so. Taken over 150 flights in last 2 yrs or so. Thank you for letting me know that I am not a valued customer. Time to evaluate other airlines

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Tushar Sinha @sintush

almost 8 years ago

@SouthwestAir - I am A list member with the airlines. Requested for a fight change for less than 12 hrs. I am being asked to pay the fare difference. I am a little disappointed with customer service. This is the 6th fight I am taking in the last 5 days. Still no flexibility.

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Tushar Sinha @sintush

almost 8 years ago

@SouthwestAir I did delete it and Dm you.

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Tushar Sinha @sintush

almost 8 years ago

@SouthwestAir Business travelers like me stick with southwest because of the flexibly you offer in terms of rescheduling etc. I am already taking a hit on the number of legs or the larger alliance. Disappointed to see flexibility go away. Not ready to accommodate despite seats being available

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Tushar Sinha @sintush

almost 8 years ago

@SouthwestAir . It is just I have traveled more than 150 times with you guys in last 2 years or so despite you giving me much lesswr flying options than your competitors. If this is the flexibility you want to exhibit. You may lose a loyal customer I did speak to Vegas airport guys.

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