Fair play to @VirginExp . Resolved my complaint right away. It shouldn’t have to get to that point but I appreciate the gesture. Thank you very much. 🙏
@VirginExp disgusted in the way that my ask for help from your team was dithered and delayed and dealt with and now I have lost out because of your incompetence! Who can I complain to, to resolve my complaint?
@MoonpigUK - disappointed with you. My mum and dads card for my 40th birthday failed to arrive on the day, after they paid for the premium delivery! Really poor show, they have been loyal to you for yrs and this never happens before. Pls contact me to discuss further.
@AdmiralUK Yes but my point is I already paid £9.50 to make the car change. For a £7.50 change to the premium till end of policy. So you basically charging me double what the premium is till end of policy in ‘admin’ fees (mouse clicks) you’ve lost a customer for next yr
Well done @AdmiralUK. Spoke to you yesterday to make a plate change, retention, having spent £9.50 on change of car already and you wanted an extra £5 because your online system wouldn’t do it at once. You’ve lost a customer come renewal next month 🤬