Brendan

[Brendan @skipper05877535]

@Intuit paid for max and cannot get a real person chat. "Get expert help faster
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[Brendan @skipper05877535]

@AmericanAir Having someone answer the customer service line who could actually be helpful would be nice, just saying "oh yeah fill out this website form, which doesn't actually even have what you need" does not seem very useful.

[Brendan @skipper05877535]

@AmericanAir cannot get a straight answer on where to get hotel reimbursement due to your flight cancellation. Person on the phone directed me to customer relations form at https://t.co/Z886oGuRtb, which doesnt have an option for hotel reimbursement.

[Brendan @skipper05877535]

@AmericanAir also, website just doesn't work? From https://t.co/f1I5agJ7Eh, I clicked "request a refund" (there is not a spot to just go directly to hotel reimbursements that I was able to find), and the link is dead?

[Brendan @skipper05877535]

No communication, no updates.

[Brendan @skipper05877535]

@AmericanAir original arrival scheduled 926pm. Landed 1220am, Sitting on the tarmac at 1254am, how do you not figure out how to have gates available.

[Brendan @skipper05877535]

@united Sorry, then I am doing a poor job navigating- where can I find this historically? I go to my past trips page and see this information displayed nowhere. There is simply no information regarding when the flight was scheduled vs when it took off (and hence no display of the reason)

[Brendan @skipper05877535]

@united Where can I get a statement from you concerning a trip delay and the reasons for it?

[Brendan @skipper05877535]

@united Why is this not something I can simply look up on your site?