@alexandertrade_@edgeX_exchange The problem isn't with the web version; the account itself isn't receiving a response from the server. The same thing happens in the mobile version.
@edgeX_exchange I made several profitable trades on your DEX — and right after that my account stopped receiving private responses from your server. I can't withdraw, and every support channel has gone silent.
Everything below is public.
Update on @edgeX_exchange:
I posted the full technical proof my account is stuck and I can't withdraw.
Their response wasn't to fix it. Wasn't to reply. It was to BLOCK me — so I can't even reply to their own account anymore.
Blocking a user with a documented withdrawal problem instead of solving it? Absolute clowns. 🤡
You can silence the messenger. The funds are still stuck on-chain, and the logs are still public. cc @l2beat@DefiLlama
@edgeX_exchange please:
1) confirm my 637 USDC is safe
2) clear the stuck pending withdrawal
3) reset my account state
Kicking a user for asking about their own funds is not support. Everything's public, logs in the thread.
cc @l2beat@DefiLlama@privy_io
You shipped an update today — but instead of fixing the core issue, only cosmetic changes. And I'm not the only one; others report the same. Funds stay locked with no answer.
I checked the contracts too: withdrawals need 2 backend signatures, so there's no on-chain workaround.
I tried Edgex DEX today. After a few profitable trades, they imposed a 15,000 ms timeout on my account. With this delay, neither the spot balance nor withdrawals are responding—in other words, my funds are stuck. Support is completely ignoring me...
@edgeX_exchange
At first, I logged into the GRVT system and saw normal trading volumes, but then I decided to open a position using a limit order. In the end, the limit order wasn’t filled for a long time, so I decided to find out what was going on.