Stephen Lai

[Stephen Lai @slai0927]

reimbursement, and even now we are still receiving bills and being charged for a trip that put us in danger. The process has been frustrating at every step.

I will never use Turo again. After this experience, I would honestly rather walk than rent another car through them.

[Stephen Lai @slai0927]

This was the worst rental experience I’ve ever had.

Our @turo provided a car that was unsafe to drive. During our trip, one of the rear tires went flat, and we were towed to a tire shop the host chose. There, we were told both rear tires were completely bald and they refused to

[Stephen Lai @slai0927]

relisted the car after replacing only two of the four tires. Someone who rents out a vehicle in this condition and puts guests at risk should be removed from the platform, not rewarded.

Turo’s support team was no better. It took a full month just to receive a partial