smart Customer Care

smart UK Official Customer Care. Here to help Monday to Friday 08:00 – 18:00 (except Bank Holidays). You can also call us on 00800 9777 7777.

[smart Customer Care @smartUKTeam]

@knasher We're sorry to hear that, Dave. We recommend giving our customer service team a call so that they can help you with this. They're available via phone on 00800 9 777 777 7 (Mon-Fri, 8.30am-5pm).

[smart Customer Care @smartUKTeam]

@julesosborne We're really glad that our colleagues were able to help, Julian. Thanks for taking the time to let us know. 🤗

[smart Customer Care @smartUKTeam]

@RussBroom We're sorry about that, we understand it's frustrating. As the text came from your retailer and not Mercedes-Benz UK, we'd recommend mentioning it to them when your at your appointment. 👍

[smart Customer Care @smartUKTeam]

@RussBroom Brill! 🥳

[smart Customer Care @smartUKTeam]

@RussBroom We sent a test email to this address and it worked okay for us.

[smart Customer Care @smartUKTeam]

@RussBroom Please let us know if you have any problems. 👍

[smart Customer Care @smartUKTeam]

@RussBroom and we can request a call back. Thank you.

[smart Customer Care @smartUKTeam]

@stu_gordon Hi Stu, our finance team are urgently working through a high influx of these requests which is causing a delay in response. We're sorry for this inconvenience. We can chase this up if you can send us a DM with your reg, agreement number and email address. Thank you.

[smart Customer Care @smartUKTeam]

@stu_gordon 👍😊

[smart Customer Care @smartUKTeam]

@stu_gordon the reason you require financial support and what level of support you need, with the subject heading ‘Coronavirus’. Due to the level of requests we are currently receiving it may take us up to 10 working days to respond. We will do our best to get back to you as ...

[smart Customer Care @smartUKTeam]

@stu_gordon We’re urgently looking at how we can support our customers at this time and have set up a specialist team to deal with these requests. Please send your request in writing to [email protected]. We need your agreement number or vehicle registration, ...

[smart Customer Care @smartUKTeam]

@Grandpa_Pete Thanks for your feedback, we'd love to know more. When you have time please send us a DM and we'll pass it onto the relevant team. Thank you.

[smart Customer Care @smartUKTeam]

@sambilland Hi again, no hybrid at the moment. We hope you have a lovely day today. 🎅🏻

[smart Customer Care @smartUKTeam]

@howellmatt_ Thanks, Matt. We'd love to hear more about your experience with the website. If you have time and want to send us a DM we'd be happy to pass it onto the relevant team. Thanks for your feedback so far.

[smart Customer Care @smartUKTeam]

@LiamBrierley1 We're disappointed to hear that and can only apologise that you feel this way. If you change your mind, then please just send us a DM with more info. Thanks Liam.

[smart Customer Care @smartUKTeam]

@LiamBrierley1 We're very sorry to hear about your retailer experience, Liam. Is there anything we may help with?

[smart Customer Care @smartUKTeam]

@CathrynSheridan Thanks Cathryn, can you please let us know which retailer you contacted and we will of course pass on the feedback. Thank you.