@knasher We're sorry to hear that, Dave. We recommend giving our customer service team a call so that they can help you with this. They're available via phone on 00800 9 777 777 7 (Mon-Fri, 8.30am-5pm).
@RussBroom We're sorry about that, we understand it's frustrating. As the text came from your retailer and not Mercedes-Benz UK, we'd recommend mentioning it to them when your at your appointment. 👍
@stu_gordon Hi Stu, our finance team are urgently working through a high influx of these requests which is causing a delay in response. We're sorry for this inconvenience. We can chase this up if you can send us a DM with your reg, agreement number and email address. Thank you.
@stu_gordon the reason you require financial support and what level of support you need, with the subject heading ‘Coronavirus’. Due to the level of requests we are currently receiving it may take us up to 10 working days to respond. We will do our best to get back to you as ...
@stu_gordon We’re urgently looking at how we can support our customers at this time and have set up a specialist team to deal with these requests. Please send your request in writing to [email protected]. We need your agreement number or vehicle registration, ...
@Grandpa_Pete Thanks for your feedback, we'd love to know more. When you have time please send us a DM and we'll pass it onto the relevant team. Thank you.
@howellmatt_ Thanks, Matt. We'd love to hear more about your experience with the website. If you have time and want to send us a DM we'd be happy to pass it onto the relevant team. Thanks for your feedback so far.
@LiamBrierley1 We're disappointed to hear that and can only apologise that you feel this way. If you change your mind, then please just send us a DM with more info. Thanks Liam.