Sagar Paleja 🇮🇳

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[Sagar Paleja 🇮🇳 @smartspendcode]

Double Qsuite on points ✨

A private cabin in the sky. One of the world's finest Business Class experiences today. 🤍

BOM ➡️ NBO (via DOH)

This Masai Mara trip turns out to be my biggest redemption journey yet, combining my biggest hotel redemption and now my biggest flight redemption, all in a single trip.

Redemptions like these are exactly why I started SmartSpendCode.

Stay tuned. I'll be sharing the complete redemption details, points used, taxes paid, and upgrade strategy that worked 😉

[Sagar Paleja 🇮🇳 @smartspendcode]

@CardNiti It's credited back to Plat Travel for me, and I don't have a Plat charge. So I am thinking of transferring MRCC in case the transfer issue is resolved before the 15th.

[Sagar Paleja 🇮🇳 @smartspendcode]

🚨 AMEX CARDHOLDERS, CHECK YOUR ACCOUNTS!

Amex has credited the forfeited Membership Rewards points back. Check yours! ❤️

With the new card wise segregation coming into effect from 15 November, I'm considering moving my estimated MRCC points to Marriott before the deadline.

I'd rather lock in the current value than risk another surprise from Amex. 😂

What's everyone planning to do with their pooled MR points before 15 November?

[Sagar Paleja 🇮🇳 @smartspendcode]

🚨 AMERICAN EXPRESS HAS ROLLED BACK ITS DECISION AND WILL RESTORE ALL FORFEITED REWARD POINTS!

Within just 24 HOURS of the issue blowing up, @AmexIndia has officially confirmed that all forfeited Membership Rewards points will be restored within the next 48 to 72 hours for Indian customers. ❤️

Whoever in the USA office @AmericanExpress came up with this stupid move must have assumed they could misuse a clause, wipe out crores worth of customer rewards in India and simply get away with it.

THAT WAS NEVER GOING TO HAPPEN.

Either the points had to come back or Amex had to EXIT India.

Thankfully, better sense has prevailed at Amex HQ.

A HUGE WIN FOR EVERYONE WHO RAISED THEIR VOICE! 👏

From challenging the wrongful forfeiture to getting an official rollback within just 24 HOURS.

One thing is clear:

NEVER, EVER MESS WITH PRIEST KING'S KINGDOM!👑

[Sagar Paleja 🇮🇳 @smartspendcode]

@VoyageBliss What's the price to purchase q points?

[Sagar Paleja 🇮🇳 @smartspendcode]

@AdityaPSawant @AmexIndia An hour ago. You will get it. You can also confirm with chat support

[Sagar Paleja 🇮🇳 @smartspendcode]

🚨 AMERICAN EXPRESS HAS ROLLED BACK ITS DECISION AND WILL RESTORE ALL FORFEITED REWARD POINTS!

Within just 24 HOURS of the issue blowing up, @AmexIndia has officially confirmed that all forfeited Membership Rewards points will be restored within the next 48 to 72 hours for Indian customers. ❤️

Whoever in the USA office @AmericanExpress came up with this stupid move must have assumed they could misuse a clause, wipe out crores worth of customer rewards in India and simply get away with it.

THAT WAS NEVER GOING TO HAPPEN.

Either the points had to come back or Amex had to EXIT India.

Thankfully, better sense has prevailed at Amex HQ.

A HUGE WIN FOR EVERYONE WHO RAISED THEIR VOICE! 👏

From challenging the wrongful forfeiture to getting an official rollback within just 24 HOURS.

One thing is clear:

NEVER, EVER MESS WITH PRIEST KING'S KINGDOM!👑

[Sagar Paleja 🇮🇳 @smartspendcode]

🚨 AMERICAN EXPRESS HAS LAUNCHED A BLATANT ATTACK ON INDIAN CUSTOMERS!

Amex has openly SCAMMED its customers by forfeiting millions of hard earned reward points, hiding behind a clause that was never transparently implemented in its actual points redemption process.

This looks nothing short of a targeted attack on Indian customers by a US based company @AmericanExpress , especially with questions surrounding its future in India.

Let me explain how outrageous this is with my own example.

I have been an Amex customer since 2015, 11 years.

All my Amex cards have always been linked to ONE account, with ALL reward points pooled into ONE common balance. Amex NEVER gave customers an option to choose which card's points they were redeeming. There was never any card wise segregation visible during redemption.

Now, @AmexIndia is citing a clause that says:

"Points linked to a cancelled Card must be redeemed within 30 days of Card cancellation. Any points not redeemed within this period are forfeited."

HERE IS THE BIGGEST SCAM.

Aprx 425,000 points have been deducted from my account.

Earlier this year, I had already redeemed over 430,000 points from my POOLED AMEX BALANCE.

So on what basis is Amex claiming that the remaining points were linked to the cancelled card?

Why was there no option to choose the source card while redeeming points?

You cannot pool points when customers earn and redeem them, and then suddenly invent card wise segregation when it is time to forfeit them.

THIS IS A BLATANT SCAM AND A COMPLETE BETRAYAL OF CUSTOMER TRUST.

Millions of Indian customers could be affected by this arbitrary forfeiture. This is not how a global financial institution treats customers who have trusted its brand for years.

And to all Amex employees in India, please understand that such unethical practices put the company's reputation and your own jobs at risk. No bank should take this route to deal with its customers.

Mr Stephen J. Squeri, Global Chairman and CEO of American Express, MUST intervene and answer publicly.

@RBI @FinMinIndia

Indian customers deserve answers. This cannot be allowed to go unchallenged.

AMERICAN EXPRESS MUST RESTORE THE FORFEITED POINTS AND EXPLAIN THIS SCAM.

[Sagar Paleja 🇮🇳 @smartspendcode]

Who’s gonna tell him his bio is so apt…😅

[unmanagedbean @unmanagedbean]

Never understood why people are so fucking obsessed with CC points.

[Sagar Paleja 🇮🇳 @smartspendcode]

@PointsPro Ok my renewal is in March. Might have increased

[Sagar Paleja 🇮🇳 @smartspendcode]

@cards_wizard @SonyLIV @HansalMehta Yes minimum 700 crores scam

[Sagar Paleja 🇮🇳 @smartspendcode]

Absolutely! And this could be much bigger than people realise.

If we go by the reported 1.4 million active Amex credit card users in India, even a conservative assumption of just ₹5,000 worth of points forfeited per account, on average, puts the potential value of this AMEX SCAM at ₹700 CRORES!?

Let that sink in.

₹700 CRORES worth of customer rewards potentially wiped out through this practice by American Express in India!? @AmericanExpress @AmexIndia

This is NOT a small or negligible issue. It deserves serious regulatory scrutiny.

@RBI @FinMinIndia MUST intervene and demand answers from American Express India.

This needs to be investigated, not brushed under the carpet

[Sagar Paleja 🇮🇳 @smartspendcode]

@StealthWealth_ No charges or issues

[Sagar Paleja 🇮🇳 @smartspendcode]

🚀 HSBC Premier is here!

Starting the new year with a new card stack and experience. 👀

The soft benefits look great, along with solid base rewards with the best Accor returns.

The TRV route has always seemed to get a better offering from HSBC.

Let's see how this one goes! ❤️

[Sagar Paleja 🇮🇳 @smartspendcode]

@StealthWealth_ Yes, if you're not planning to sell anytime soon, because they don't have a trading account as of now, and selling would be offline and not straightforward.

[Sagar Paleja 🇮🇳 @smartspendcode]

@prashantnhn @mudit_ag12 Yes

[Sagar Paleja 🇮🇳 @smartspendcode]

@drnasavk Definitely should punish the gamers but such blanket stupidity is unacceptable. I've only cancelled plat charge card and never earned 400k+ points on that card.

[Sagar Paleja 🇮🇳 @smartspendcode]

🚨 AMERICAN EXPRESS HAS LAUNCHED A BLATANT ATTACK ON INDIAN CUSTOMERS!

Amex has openly SCAMMED its customers by forfeiting millions of hard earned reward points, hiding behind a clause that was never transparently implemented in its actual points redemption process.

This looks nothing short of a targeted attack on Indian customers by a US based company @AmericanExpress , especially with questions surrounding its future in India.

Let me explain how outrageous this is with my own example.

I have been an Amex customer since 2015, 11 years.

All my Amex cards have always been linked to ONE account, with ALL reward points pooled into ONE common balance. Amex NEVER gave customers an option to choose which card's points they were redeeming. There was never any card wise segregation visible during redemption.

Now, @AmexIndia is citing a clause that says:

"Points linked to a cancelled Card must be redeemed within 30 days of Card cancellation. Any points not redeemed within this period are forfeited."

HERE IS THE BIGGEST SCAM.

Aprx 425,000 points have been deducted from my account.

Earlier this year, I had already redeemed over 430,000 points from my POOLED AMEX BALANCE.

So on what basis is Amex claiming that the remaining points were linked to the cancelled card?

Why was there no option to choose the source card while redeeming points?

You cannot pool points when customers earn and redeem them, and then suddenly invent card wise segregation when it is time to forfeit them.

THIS IS A BLATANT SCAM AND A COMPLETE BETRAYAL OF CUSTOMER TRUST.

Millions of Indian customers could be affected by this arbitrary forfeiture. This is not how a global financial institution treats customers who have trusted its brand for years.

And to all Amex employees in India, please understand that such unethical practices put the company's reputation and your own jobs at risk. No bank should take this route to deal with its customers.

Mr Stephen J. Squeri, Global Chairman and CEO of American Express, MUST intervene and answer publicly.

@RBI @FinMinIndia

Indian customers deserve answers. This cannot be allowed to go unchallenged.

AMERICAN EXPRESS MUST RESTORE THE FORFEITED POINTS AND EXPLAIN THIS SCAM.

[Sagar Paleja 🇮🇳 @smartspendcode]

@volklub Many of my friends have done such trips with an EV without any issues. Times are changing, and people are shifting slowly. Still, it's a long way, I agree.

[Sagar Paleja 🇮🇳 @smartspendcode]

@drnasavk Definitely should punish the gamers but such blanket stupidity is unacceptable. I've only cancelled plat charge card and never earned 400k+ points on that card.

[Sagar Paleja 🇮🇳 @smartspendcode]

@TheSagarPareek Well done. Did the same

[Sagar Paleja 🇮🇳 @smartspendcode]

@ccg33k @AmericanExpress @AmexIndia the potential value of this AMEX SCAM at ₹700 CRORES!?🤯

[Sagar Paleja 🇮🇳 @smartspendcode]

Absolutely! And this could be much bigger than people realise.

If we go by the reported 1.4 million active Amex credit card users in India, even a conservative assumption of just ₹5,000 worth of points forfeited per account, on average, puts the potential value of this AMEX SCAM at ₹700 CRORES!?

Let that sink in.

₹700 CRORES worth of customer rewards potentially wiped out through this practice by American Express in India!? @AmericanExpress @AmexIndia

This is NOT a small or negligible issue. It deserves serious regulatory scrutiny.

@RBI @FinMinIndia MUST intervene and demand answers from American Express India.

This needs to be investigated, not brushed under the carpet

[Sagar Paleja 🇮🇳 @smartspendcode]

@mint245678 huge scam
https://t.co/CsCGnMJsS8

[Sagar Paleja 🇮🇳 @smartspendcode]

Absolutely! And this could be much bigger than people realise.

If we go by the reported 1.4 million active Amex credit card users in India, even a conservative assumption of just ₹5,000 worth of points forfeited per account, on average, puts the potential value of this AMEX SCAM at ₹700 CRORES!?

Let that sink in.

₹700 CRORES worth of customer rewards potentially wiped out through this practice by American Express in India!? @AmericanExpress @AmexIndia

This is NOT a small or negligible issue. It deserves serious regulatory scrutiny.

@RBI @FinMinIndia MUST intervene and demand answers from American Express India.

This needs to be investigated, not brushed under the carpet

[Sagar Paleja 🇮🇳 @smartspendcode]

₹700 CRORES 🤯https://t.co/zjTtNOURQG

[Sagar Paleja 🇮🇳 @smartspendcode]

Absolutely! And this could be much bigger than people realise.

If we go by the reported 1.4 million active Amex credit card users in India, even a conservative assumption of just ₹5,000 worth of points forfeited per account, on average, puts the potential value of this AMEX SCAM at ₹700 CRORES!?

Let that sink in.

₹700 CRORES worth of customer rewards potentially wiped out through this practice by American Express in India!? @AmericanExpress @AmexIndia

This is NOT a small or negligible issue. It deserves serious regulatory scrutiny.

@RBI @FinMinIndia MUST intervene and demand answers from American Express India.

This needs to be investigated, not brushed under the carpet

[Sagar Paleja 🇮🇳 @smartspendcode]

@imYadav31 ₹700 CRORES 🤯https://t.co/zjTtNOURQG

[Sagar Paleja 🇮🇳 @smartspendcode]

Absolutely! And this could be much bigger than people realise.

If we go by the reported 1.4 million active Amex credit card users in India, even a conservative assumption of just ₹5,000 worth of points forfeited per account, on average, puts the potential value of this AMEX SCAM at ₹700 CRORES!?

Let that sink in.

₹700 CRORES worth of customer rewards potentially wiped out through this practice by American Express in India!? @AmericanExpress @AmexIndia

This is NOT a small or negligible issue. It deserves serious regulatory scrutiny.

@RBI @FinMinIndia MUST intervene and demand answers from American Express India.

This needs to be investigated, not brushed under the carpet

[Sagar Paleja 🇮🇳 @smartspendcode]

@ankitsolomon1 yes