smartzsolutions

We specialize in keeping you at the forefront of your industry by unlocking valuable digital strategies that empower you to communicate with your customers.

[smartzsolutions @smartz_solution]

Smartz Solutions announces partnership with @LumenVox to offer the global market a complete intuitive CCaaS solution.

https://t.co/t8dH6UB08B

#omnichannel #customerexperience #voicetechnology

[smartzsolutions @smartz_solution]

Wishing our South African partners, clients, colleagues and friends a happy Heritage Day.

#HeritageDay

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These two experiences require next generation technology to provide you with the tools to stay ahead of the game.
Smartz Solutions created that Next Level Customer Engagement Tool: Smartz Communications.

For more information about Smartz Solutions visit https://t.co/IeGT8dB28i

[smartzsolutions @smartz_solution]

At Smartz Solutions, we know that driving business success requires 2 critical components;

1. Great Customer Experience
2. Great Employee Experience

https://t.co/Fmjqasf7x0

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Read more here:

https://t.co/F0VpX0GqWY

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Smartz Solutions and Dalitso Holdings are dedicated to managing and enhancing the employee journey. Through this partnership, our clients will have the opportunity to view the entire employee experience with full-stack best-in-class technology developed by Smartz Solutions.

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3/3 Read more about this partnership here: https://t.co/uwFvZZUf1C

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1/3] The requirement to have a cloud-based WFM solution is a key to success, and the relationship between CommunityWFM and Smartz Solutions brings a powerful solution to the industry.
https://t.co/uwFvZZUf1C

[smartzsolutions @smartz_solution]

2/3 “We are looking forward to working with CommunityWFM as a new partner. Their experience and knowledge of every aspect of workforce management will enable our customers to quickly implement a versatile & proven WFM product" - James Guthrie, Managing Partner Smartz Solutions

[smartzsolutions @smartz_solution]

If your organisation is dynamic and looking for next-level customer engagement for company growth, marketing campaigns and always looking to improve customer service while improving your team's performance then you'll want to watch this video: https://t.co/NN2UIrXYyD

[smartzsolutions @smartz_solution]

"We at SKWeston & Company decided to partner with Smartz Solutions because we believe they provide a strong true omni channel solution to the contact center space." - Kevin Lasky, Senior Director, SKWeston & Company.

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"The Smartz Solutions team is looking forward to leveraging the expertise SKWeston & Company will bring to each engagement." - Mark Zabroske, CEO, Smartz Solutions North America.

Read more about this partnership here: https://t.co/cT8mEgv1PC

[smartzsolutions @smartz_solution]

Smartz Solutions and SKWeston & Company are committed to empowering clients to achieve CX success. With a combination of vast industry knowledge, expertise & professional services, the partnership offers North American clients an intuitive CCaaS solution
https://t.co/cT8mEgv1PC

[smartzsolutions @smartz_solution]

Smartz Solutions, a global CCaaS software development company, is proud to announce its partnership with SKWeston & Company, a leading provider of contact centre consulting and professional services.

https://t.co/cT8mEgv1PC

[smartzsolutions @smartz_solution]

Thousands are expected to work from home even as lockdown measures relax globally.

Here are some insights into how to turn your transitional shift into a sustainable work-from-home process: https://t.co/mQAIMsILNI

#workfromhome #CXinsights #exinsights

[smartzsolutions @smartz_solution]

While most contact centres are making changes to optimize processes, there are still problems that impact agent productivity, workflow processes, customer experience & reporting.

Here are a few of the most evident challenges and how you can solve them: https://t.co/nAczMMs9NA

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Smartz Solutions is proud to announce our partnership with Advantage Point Solutions to offer more clients the opportunity to simplify the CX & EX experience through the full-stack, best-in-class technology developed by Smartz Solutions.

Read more here: https://t.co/2NpMVfgl45

[smartzsolutions @smartz_solution]

Smartz Solutions provides a complete cloud-based “work-from-home solution”. Provide us with your requirements & within 48 hours we can deploy!

Download Our Work-From-Home Solution Infographic here: https://t.co/Rpbjp5Sx2R

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3/3 ...managing personal details, e-learning, surveys, leave applications, as well as time and attendance.

Get Smart. Get Smartz here: https://t.co/Om6fInPTNW

#Humancapitalmanagement #SmartzSolutions

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[ICYMI] You can maintain customer experience consistency by building relationships between your agent and customer.

Bring your customer closer to your brand through agent-customer compatibility matching which empowers the agent to deliver best-in-class customer experience.

[smartzsolutions @smartz_solution]

2/3 Through a single-sign-on portal, we track, analyse and notify you of trends in your business.

Empower employees to understand shift information, announcements, compliance, policies and laws....