Sherri Goodlove

[Sherri Goodlove @smaxson]

"The ability of new AI-driven tech to capture offline data at scale combined with the free, secure exchange of customer data via out-of-the-box integrations is reshaping brands’ view of the customer. " https://t.co/Wi3cCe9l1O https://t.co/Z4dOaH2Hr2

[Sherri Goodlove @smaxson]

Nearly 90% of the top 100 US consumer brands have lost share to disruptive start ups. Improving the customer experience and doubling investment in data analytics are top agenda items for some of the world's top companies. https://t.co/GvtHmcOK5h https://t.co/eRvXrRDrum

[Sherri Goodlove @smaxson]

We are not in the midst of a retail apocalypse but rather a growing retail renaissance. Retail brands who place a strong emphasis on the consumer experience, data and AI will continue to outperform. https://t.co/DGyFc9Oj6d https://t.co/juFJS2SXxe

[Sherri Goodlove @smaxson]

Good news! AI promises to fix those frustrating and glitchy customer service voice response systems! (I personally hate them). And customers respond they don't care if they are talking to a human or a bot as long as their issue…https://t.co/08HqJu6D5y https://t.co/lJ7w5isUhy

[Sherri Goodlove @smaxson]

Overlooking ecosystems is one reason digital strategies fail. As industry boundaries blur, digital strategies need a much broader frame of reference, and a platform approach to support your ecosystem https://t.co/UzgSKitqPw https://t.co/NLjLyWIhij

[Sherri Goodlove @smaxson]

Customer experience-does your brand have a solid strategy? Set to surpass product and price. https://t.co/MIvNqf4IvV https://t.co/rjjF7fQ27u

[Sherri Goodlove @smaxson]

Is you customer care still analog? Embrace a digiral care strategy to create a superior omni-channel, customer experience https://t.co/STGP5jG03b https://t.co/bCTfkF2aJi

[Sherri Goodlove @smaxson]

Intelligent automation is set to transform our lives. For business services, it promises huge gains, including lower costs along with better market insight into customer experiences. https://t.co/4RO2IJSS6Y

[Sherri Goodlove @smaxson]

5 Characteristics of a Change Agent https://t.co/Mntg48qucp

[Sherri Goodlove @smaxson]

Disruptive digital strategies win. https://t.co/V56B8Tv6jW

[Sherri Goodlove @smaxson]

Why digital strategies fail https://t.co/NLjLyWIhij

[Sherri Goodlove @smaxson]

This Is What The ‘CX Of The Future’ Looks Like https://t.co/DcUXTvaXi9

[Sherri Goodlove @smaxson]

The new imperative: " create adaptive, fast-moving organizations that can respond quickly and flexibly to new opportunities and challenges as they arise" https://t.co/3OQmw1X0Q9

[Sherri Goodlove @smaxson]

2018 will be a big year for customer experience work. In 2017, "75% said improving the customer experience" was a primary goal https://t.co/rqSRr0AUQo

[Sherri Goodlove @smaxson]

Just the beginning - Campbell's use of AI and voice to drive truly personalized consumer ads. https://t.co/Dv4U8P9dIy

[Sherri Goodlove @smaxson]

eCommerce in 2018 will improve customer experience through continued refinements in: Personalization powered by mobile & AI, voice-activated search/shopping, retail through social networks, augmented reality and more... https://t.co/mwHDKAoTZp

[Sherri Goodlove @smaxson]

Research shows incumbents bold digital moves increase as the industry's rate of digitization rises in response to disruptive innovators. Defensive. To CEO's: Play offense and get ahead of the disruption that will inevitably hit your business. https://t.co/PnZW2MxcS4

[Sherri Goodlove @smaxson]

Consumers no longer distinguish between physical and digital experiences. Design thinking best practices to drive business value https://t.co/AyWuAG15QA

[Sherri Goodlove @smaxson]

According to the World Economic Forum, 65% of the future jobs don't exist today. Beyond creating better employees we must create better leaders and innovators and equip them to use online collaborative tools to successfully work across global networks. https://t.co/i7gOUIxz8k

[Sherri Goodlove @smaxson]

We will all need creative visions for how our lives are organized and valued in the future, in a world where the role and meaning of work start to shift. https://t.co/cj2mjjJX70