SM Brows and Lashes

[SM Brows and Lashes @smbrows_lashes]

The rude manager proceeded to tell me that this refund would be processed and I’d receive my money back within a matter of hours. No surprise 4 days later and I’m STILL waiting for my refund @JDSports WTF happened to your company? customer service and quality in general is VILE

[SM Brows and Lashes @smbrows_lashes]

The @JDSports slipper gate saga continues. Go physically into the Uxbridge store to return my filthy, hair ridden slippers (because that’s the only way I could do it for free) to be told by the manager there I could only do a refund - no exchange as they were bought by PayPal…..

[Holly @_Holly_D]

@smbrows_lashes @JDSports You may as well remove all references to "Covid safety measures" from your website if you're quite happy to deliver hair filled dirty slippers to your customers at a time where you are supposedly taking extra care.

[SM Brows and Lashes @smbrows_lashes]

@JDSports First apology I’ve had from anyone from JD sports so thanks Nafisah. Have DMd now.

[SM Brows and Lashes @smbrows_lashes]

How can @JDSports send me a pair of £100 slippers in this condition please? are you a charity shop? did I accidentally shop on depop? Ordered them yesterday, was delivered this morning FULL of black hairs and toe imprints where they have been worn. @JDSports SORT THIS OUT

[SM Brows and Lashes @smbrows_lashes]

@JDSports Will DM you now

[SM Brows and Lashes @smbrows_lashes]

@JDSports Have called and spoken to your customer service (who are awful btw) and then I have been contacting your customer service by email. Who told me I have to pay for return.

[SM Brows and Lashes @smbrows_lashes]

@JDSports Already done and your customer service expect me to pay to send these back??

[SM Brows and Lashes @smbrows_lashes]

How can @JDSports send me a pair of £100 slippers in this condition please? are you a charity shop? did I accidentally shop on depop? Ordered them yesterday, was delivered this morning FULL of black hairs and toe imprints where they have been worn. @JDSports SORT THIS OUT