Sean McDade

CEO at @PeopleMetrics that is customer inspired. Changing the future of customer experience as we know it.

[Sean McDade @smcdade]

https://t.co/e3xjsXyAIP

[Sean McDade @smcdade]

Here's the latest from Sean's AI Signal Issue #45:
💵 Expensed Away: Jobs are being lost to AI invoices, not automation.
🚀 50x Employee: The gap is widening between knowledge and judgment.
🛡️Shadow AI: Why central management is the only lever left for leaders.

Full issue linked below 👇

[Sean McDade @smcdade]

https://t.co/e3xjsXyAIP

[Sean McDade @smcdade]

Issue #45 of Sean's AI Signal is live.

A company spent $500M on Claude in one month because nobody set limits. People aren't losing jobs to AI. They're losing them to the invoice.

Meanwhile, a Princeton professor stood in front of his class wondering if his students would be better off learning from Claude instead of him.

I broke it all down in this week's issue. Link below.

[Sean McDade @smcdade]

When Your CX Vendor is Fighting for Survival
https://t.co/o2wuvidm3z

[Sean McDade @smcdade]

https://t.co/UsQxv9Rs4u

[Sean McDade @smcdade]

The AI conversation is shifting fast.

I just published Issue #44 of his weekly AI newsletter, and it's one of the most important reads yet for anyone navigating AI at work right now.

I covers what the latest data actually says about AI's economics, what's really happening inside large enterprises beyond the glossy case studies, and why the gap between AI ambition and AI reality is wider than most leaders want to admit.

If you're trying to make smart decisions about AI without the hype, this is your shortcut through the noise. 👇

[Sean McDade @smcdade]

https://t.co/ESIGr49oxk

[Sean McDade @smcdade]

The AI Gold Rush: It’s not just about the technology anymore.
In Issue #43 of Sean’s AI Signal, we look at the psychological and professional cost of the current race. It’s no longer just a story about chips and models; it’s a story about what is happening to people.

Link👇

[Sean McDade @smcdade]

Your NPS Program Is Not About the Platform. - After 25 years running enterprise NPS programs, here is what actually drives CX outcomes. It is not the platform.
https://t.co/Leu2K6ROOT

[Sean McDade @smcdade]

https://t.co/ESIGr49oxk

[Sean McDade @smcdade]

"Even if we haven't lost our jobs to AI yet, we're being commoditized in advance."

A Meta employee said that this week. It stopped me cold.

This week's AI Signal is not about the future. It's about what's happening to people right now.

Issue #43 👇

[Sean McDade @smcdade]

https://t.co/Xie5bzUm93

[Sean McDade @smcdade]

Read Sean McDade's full breakdown of this week's biggest AI signals including why a 5-year-old company may out-earn Google by 2028, and what Claude's arrival inside Microsoft 365 means for your team.

Sean's AI Signal Issue #42 - Link in Comments 👇

[Sean McDade @smcdade]

Check it out here: https://t.co/OOPHTGgZ8D

[Sean McDade @smcdade]

The AI gap is widening fast.

⚡ Frontier labs like Anthropic are in hyper-growth
🧱 Enterprises are still stuck using AI as isolated productivity tools

Sean's AI Signal #41 breaks down the “maturity friction” holding organizations back and why rebuilding workflows matters more than bolting on chatbots.

[Sean McDade @smcdade]

here: https://t.co/OOPHTGgZ8D

[Sean McDade @smcdade]

AI isn’t slowing down, and neither is the signal buried in the noise.

The latest Sean’s AI Signal cuts through the hype to highlight what actually matters right now, from real-world applications to the shifts leaders should be paying attention to.

If you’re trying to separate trend from transformation, this is worth your time.

Read Issue #41 👇

[Sean McDade @smcdade]

https://t.co/OlYEk02rAl

[Sean McDade @smcdade]

In Issue #40 of Sean’s AI Signal, we explored the hard truth that seniority can sometimes act as a filter that prevents us from seeing what is actually possible with AI.

Get your weekly shortcut through the AI noise on Substack 👇