Sunil Mishra

Founder @AceNet_Imbibe , angel investor, sports lover and “A+” person !

[Sunil Mishra @smish00]

@Airtel_Presence pls read all the tweets above to know how painful it has been to cancel broadband service. I shall wait for a clear resolution on cancellation as well a corrected bill amount with charges until 9th April when I first reached out

[Sunil Mishra @smish00]

@airtelindia in over 2 weeks and after multiple attempts, have been unsuccessful in getting your customer service to register service request to discontinue my DSL service. Why do you make it so difficult to discontinue the service? @Airtel_Presence #AirtelDoesNotCare

[Sunil Mishra @smish00]

And here is chat script with 3rd agent Subodh today and he provided steps to cancel via Airtel App but there are no such options available on the App

Part 2 agent Subodh

[Sunil Mishra @smish00]

And here is chat script with 3rd agent Subodh today and he provided steps to cancel via Airtel App but there are no such options available on the App

Part 1 agent Subodh

[Sunil Mishra @smish00]

Here is chatscript from anther chat with Agent Prince. Again, the chat stopped abruptly and restarted when I had already explained the situation and requested him to register the service cancellation request with no delay

[Sunil Mishra @smish00]

#AirtelDoesNotCare

[Sunil Mishra @smish00]

Here is part 2 of chat with one of the agents Akash and the chat session abruptly ended. The chat send button stopped functioning and this happens very regularly whenever an agent has no other excuse to give

[Sunil Mishra @smish00]

Here is part 1 of chat with one of the agents Akash

[Sunil Mishra @smish00]

Here is part 1 of chat with one of the agents Akash

[Sunil Mishra @smish00]

Interestingly one of your agents suggested to follow steps to register the cancellation request via Airtel App. However, there is no such options available on the App.

[Sunil Mishra @smish00]

Here are my past chat sessions starting 9th April where I requested to discontinue the broadband service. However, the agents didn’t provide a resolution and chat sessions were abruptly closed and ticket market resolved

[Sunil Mishra @smish00]

@Airtel_Presence your agents are giving reasons to not disconnect and if u persist, the chat session becomes non responsive. Later the chats are closed and issue is marked resolved without giving a resolution

[Sunil Mishra @smish00]

@Airtel_Presence I am yet to get a resolution for this. I have received a bill for entire month and the connection is still active. Have tried reaching customer service multiple times including 3-4 chat sessions either your agents but haven’t got a resolution

[Sunil Mishra @smish00]

@Airtel_Presence @Airtel_Presence I am yet to get a resolution for this. I have received a bill for entire month and the connection is still active

[Sunil Mishra @smish00]

@Airtel_Presence do not provide incorrect updates. There is no private message or any outreach so far from your side. I have also tried via virtual chats and the sessions were abruptly disconnected and later marked as resolved due to inactivity

[Sunil Mishra @smish00]

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[Sunil Mishra @smish00]

@amrishrau Also, very rarely someone will have an accurate and successful business idea on Day One. Entrepreneur must be open to improvise or even pivot as per changing dynamics and customer response to the product/service.

[Sunil Mishra @smish00]

@amrishrau @amrishrau to your second point, anyone who is venturing shouldn’t be thinking of a Plan B (going back to job). Person must ensure that s/he has planned the financials including seed capital to stay put for at least 3 years! Family support and financial planning is critical.

[AceNet @AceNet_Imbibe]

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