Steve

[Steve @smiste2002]

Contact us…but we won’t give you any links or details on how to do so… Just awful customer support

[Steve @smiste2002]

@Microsoft everything about administering my son’s #Xbox is a real clunky experience. Like it was built on Windows NT 🤦🏻 Only able to add funds in chunky increments is also a complete con. Expected so much better from MSFT in the digital eCommerce era.

[Steve @smiste2002]

And to make it worse trying to add funds keeps throwing an error 😬

[Steve @smiste2002]

@TomQuante @British_Airways All of my family are getting same. I switched on/off, already have the latest app and iOS and get this…

To say reinstall is poor, nobody has these problems with Amazon, Spotify and many other apps. (Except Sainsburys, also rubbish!) It’s simply weak development of the BA app.

[Steve @smiste2002]

I did get through as someone posted go back on the browser…top user experience and security!?!

But WTF, £324 for a seating ticket…no thanks, that is the biggest scam @radiohead. So disappointing. Should rebrand to RadioOasis

[Steve @smiste2002]

Honestly, what is the point trying to buy gig tickets these days? More expensive, time consuming and hassle than it’s worth.

No VPN, on laptop (not Apple), cleared cookies etc…wait 40 mins…only to get this.

@axs @radiohead what a complete farce

#radiohead

[Steve @smiste2002]

@scarletnotohara Same for me, complete farce

[Steve @smiste2002]

@darcyrossiter @BrendanPorath @JosephLaMagna Well, they’ve reduced it by a little and still extortionately more than usual and reasonable, not really what you would call “listening to your customers”. £25 for chilli chicken pasta 😂

[Steve @smiste2002]

@nectar Done that and still crashing on login. All this time sunk, can’t I just get all Nectar benefits in the @sainsburys app like I used to? Look at Boots, everything is in the one app.

[Steve @smiste2002]

@nectar soon I will have to go through tediumto ‘unlock’ nectar prices, whereas now they are just there in the @sainsburys app. No explanation as to why change?? A change that seems to have NO BENEFIT for the customer, just inconveniences them. Maybe @Tesco is a better option?

[Steve @smiste2002]

@Hozelock 👍

[Steve @smiste2002]

@Hozelock is there a trick to getting your female tap connector into your hose?! See pic. I can’t get it to slot in at all, very frustrating. Why change? The old screw on ones were a 30 second job, these new push ones are a complete faff.

[Steve @smiste2002]

@LidlGB That doesn’t make sense - if you know you have sold out then display a message saying so…don’t just decline payment for 10 mins.

[Steve @smiste2002]

@LidlGB a mildly amusing pun, but lost on those who wasted their morning trying to order one but missing out because your payment systems didn’t work. A website selling one product, eCommerce can’t get any easier 🤦🏻

And you can’t even admit & apologise for your mistake… 🙄

[Steve @smiste2002]

@LidlGB @marcjenner @The_Other_JB @shop @NSPCC @LidlGB You sold out in less than a minute then?

[Steve @smiste2002]

@bridgeneem @LidlGB @LidlGB got this eCommerce business nailed!

[Steve @smiste2002]

@TWellsCouncil @KentHighways Thanks for the redirect. I struggle to believe there have been this many “emergencies” condensed into a few weeks…

[Steve @smiste2002]

@TWellsCouncil did someone wake up and think “let’s do all of the years roadworks in the next 4 weeks”?! It’s ridiculous recently, and seemingly little organisation. Roads closed with no warning or diversions. Is the poor work experience kid in charge of planning? 😩

[Steve @smiste2002]

I had to reset password and use another device last night. I have reinstalled app but not working, so now been told to reset password again. It’s a UX car crash.

[Steve @smiste2002]

@sainsburys yet again your app is up the swanny with login not working. Pls ask your head of dev @ qa to have a very strong word with themselves. This happens too often with your app, never with other apps.