Smita M

[Smita M @SmitaM7]

@makemytripcare Fraud people working in MMT who r making MMT down

[Smita M @SmitaM7]

@makemytripcare Send me the screenshot of the email which u might have sent on 22nd to me to confirm the cancellation.

[Smita M @SmitaM7]

@makemytripcare Dharika is MMT sales person, so if she says on 29th that ticket were cancelled due to 48hrs wait means u saying that she is lying?

[Smita M @SmitaM7]

@makemytripcare If the cancellation was done at back end on 22nd Aug itself then on 29th Aug how did I rec this acknowledgement

[Smita M @SmitaM7]

@makemytripcare Travel expert confirmed this. You decide who is lying, you or travel expert

[Smita M @SmitaM7]

@makemytripcare When i asked customer support earlier to cancel the booking they said that it cannot be cancelled from them, it has to from travel expert

[Smita M @SmitaM7]

@makemytripcare Please send the final cancellation confirmation screen shot which u would have sent to me on my initial email

[Smita M @SmitaM7]

@makemytripcare When can I expect a response from you?

[Smita M @SmitaM7]

@makemytripcare Check the date/time and also confirmation that booking was not cancelled.

[Smita M @SmitaM7]

@makemytripcare What happened when i asked you people to cancel the booking and provide the 100% refund as it was b4 24hrs n the departure was 3months later

[Smita M @SmitaM7]

@makemytripcare Waste of time and energy to reply on this kind of service but I cant accept these kind of replies so need to prove my point

[Smita M @SmitaM7]

@makemytripcare When u people cant accept ur fault then pls dont show that u doing any favour by giving remaining refund. My fault I booked it from MMT guys

[Smita M @SmitaM7]

@makemytripcare On which ur person had confirmed that booking was not cancelled but was on hold. And she also sent final confirmation email. Pls explain

[Smita M @SmitaM7]

@makemytripcare When u told me that there will be a minimal penalty. I asked u Not to cancel the booking then.

[Smita M @SmitaM7]

@makemytripcare 100times already told u people that i asked for cancellation initially expecting 100% refund.

[Smita M @SmitaM7]

@makemytripcare What is ur cancellation procedure? If customer asks u for cancellation, u directly cancel the booking or explain them the refund policy

[Smita M @SmitaM7]

@makemytripcare Why was final confirmation email for booking sent to me? And why was I told that booking is on hold and not cancelled?

[Smita M @SmitaM7]

@makemytripcare When they informed me the cancellation policy, I asked them not to cancel the booking then. Then why was I asked to pay 16K extra

[Smita M @SmitaM7]

@makemytrip When i said that i cant pay 16k extra then i was asked to cancel the booking. And now they deducting almost 60% as penalty for cancellation

[Smita M @SmitaM7]

@makemytrip After sending me final confirmation email, i get a call to pay 16k more for holiday package.