Smitha Mani

[Smitha Mani @smitha_mani]

@Cleartrip @Cleartrip You're hiding behind the property's policy while ignoring an official Red Alert and genuine safety concerns. Customer safety deserved empathy, not a template response. I'll now pursue this through the appropriate consumer forums.

[Smitha Mani @smitha_mani]

@Cleartrip I raised my request before check-in due to an official Red Alert. Travelling to a hill station would have risked my family's safety. Despite repeated follow-ups, I received no meaningful support. Extremely disappointed that customer safety took a back seat to policy.

[Smitha Mani @smitha_mani]

@Cleartrip Kindly review the case afresh. My request was raised before check-in due to a severe weather, making it unsafe to travel.This was a genuine safety concern,not a change of plans.
Request to consider this as an exceptional case n provide a fair resolution.

[Smitha Mani @smitha_mani]

@Cleartrip Trip id: 260701381052

[Smitha Mani @smitha_mani]

Travelling by Vande Bharat from Thane-Shirdi(2223/C13,74).Right from cleaniness to breakfast served,everything is js so perfect.Even d staff r so well mannered & polite.
Tnx a lot for making our travel so comfortable.Luvd d overall experience!!!
#VandeBharatExpress
#MakeInIndia