Smitsout

At my wits' end

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@virginmedia Just to update. We have now had a record 8 missed engineer appointments. I had been in favour of cancelling the contract,but my husband has agreed to allow your team one more chance before cancelling tomorrow. Looking into other providers now. @virginmedia

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@virginmedia Yes I am

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@virginmedia The engineer hasn't turned up for the 8am til 1pm appointment. Now they have missed 7 appointments. What now? I'm sure this will be rescheduled without telling me or canceling. Please don't tell me to book another appointment. @virginmedia

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@virginmedia My first message saying this to you this evening was sent 2 hours ago (if you look back). Was there a reason you didn't do this then? Your customer service is unbelievable. TRULY. My husband has over 30 calls logged on his phone.

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@virginmedia Can you do that today? Is 6 missed appointments not enough?

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@virginmedia Out of curiosity, what will you do if I 'keep you posted'? So I tell you they haven't turned up tomorrow, as they won't. Would the 7th day in a row of missed appointments mean you could do something?

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@virginmedia 8am to 12pm tomorrow. It was 1-6 this afternoon. It feels like you're suggesting I need to do something else, rather than your team do something to help?

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@virginmedia Yes. It's booked for tomorrow morning. No one turns up. When we check it again after they miss the appointment it's moved to the next day, without telling us. Are your engineers on strike? Are they going to any appointments? Are they mythical creatures?

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@virginmedia They say they'll be here tomorrow. As they said every day for the past week. We can't have no Internet. I'm going to look into cancelling and using other providers. It's a shame as the speed was good at @virginmedia. We didn't want to do this.

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@virginmedia We have called your team every single day and they rebook an appointment that they do not then attend.what's the point in me calling again? Can you do nothing? I can't do anymore (I've even joined twitter!). Must we report the company for breach of contract? We just want help

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@virginmedia Thank you. Do you need my details to find the account?

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@virginmedia The engineer didn't turn up to the appointment today. That's 6 appointments missed and we have no Internet. Please help, @virginmedia @Schuelel . We can't work.

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@virginmedia They don't turn up. They didn't have the decency to cancel or call. When we call: no excuse. Customer service unable to ask engineers.Yesterday they said there was a note: 'no access to pit', but no one had turned up, so nonsense. And it's front garden, and accessible to anyone

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@virginmedia Yes, we have now had 5 appointments and no one has turned up to any. The appointments were both morning and afternoon slots. Today's was missed too: we have called and another is booked for Monday,so we get to spend another half day waiting for them to not turn up. @virginmedia

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@virginmedia @samsarg239 Sympathies to this poster. But we could start a club. We have also been waiting all week for an engineer. No Internet. @virginmedia have missed 5 appointments now! Surely this is a record?

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@virginmedia Would, but our internet has been out since Friday and
@virginmedia
hasn't turned up to 3 separate appointments in that time. Neither of us can work. Stuck on hold for hours a day to be told an engineer will arrive but they never do. Is this how you always treat your customers?

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Internet been out since Friday and
@virginmedia
hasn't turned up to 3 separate appointments in that time. Neither of us can work. Stuck on hold for hours every day to be told an engineer will arrive but they never do. Is this how you always treat your customers? #virginmedia

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Our internet has been out since Friday and @virginmedia has not turned up to 3 separate appointments in that time. Neither of us can work. Stuck on hold for hours every day to be told an engineer will arrive but they never do. Is this how you always treat your customers?