shruti mehta

[shruti mehta @smm2787]

@ZARA_Care I had returned an article with awb number 251555490364620 on 14 July 2025 but I have still not recieved my refund

[shruti mehta @smm2787]

@AmazonHelp Sent you a DM!

[shruti mehta @smm2787]

2/ I've been using my account linked to my mobile number for years and can provide order numbers if needed. I hope someone can carefully review my case and give me a clear response so I can decide on my next steps.

@amazonIN @AmazonHelp @amazon

[shruti mehta @smm2787]

9/ My request is simple: If this is a system glitch, why should the customer bear such a significant loss? Please look into this matter urgently as it has been ongoing since August 7, 2024.

@amazonIN @AmazonHelp @amazon

[shruti mehta @smm2787]

5/ My Amazon account, since its creation, has been linked to my mobile number. This year, in July, when I renewed my Amazon Prime membership, another account was created linked to my email

@amazonIN @AmazonHelp @amazon

[shruti mehta @smm2787]

8/ Today, I spoke with someone named Arnam at 2:37 PM. I was bluntly told that the account was an "orphan" account and that the Pay balance couldn't be retrieved, advising me to forget about it.

@amazonIN @AmazonHelp @amazon

[shruti mehta @smm2787]

4/ ...
August 14, 2024: Spoke to Allen at 1:36 PM onwards
August 21, 2024: Spoke to Arnam and a lady at 2:37 PM onwards

@amazonIN @AmazonHelp @amazon

[shruti mehta @smm2787]

Hey @amazonIN @AmazonHelp @amazon

🧵 1/ I’m reaching out again for clarity on what went wrong with my Amazon account. It’s frustrating to lose Amazon Pay balance due to a system glitch. I don’t understand how system integration issues result in losing my money.