@PLDT_Cares If there are a LOT OF PEOPLE IMPACTED I can see no urgency in this matter. If only your tech suppport agents can explain the situation well, I could have understand whatโs going on.
@PLDT_Cares@PLDTHome worst automated system both through voice and chat! How can I reach a technician? I donโt have internet connection since July 6 and your automated system keeps saying that it is still within 24 hours time frame!!! This is so frustrating.
@PLDT_Cares Worst service + worst customer service! 6 days of no service, TS kept saying outage and false information of when the issue will get resolved! Do you know how frustrating this is @PLDTHome@PLDTEnterprise? When I asked for a supervisor your agent disconnected the call. How rude!
@gcashofficial When is the soon as they can? I've been hearing this ever since I raised the ticket. I will not get an update unless I do my own ffup either through email or call.
@gcashofficial I don't usually rant online, but I don't know how my issue will get resolved. I have been following up MULTIPLE TIMES! My husband died last July, I just want to process a funds transfer but account clean up was made and now I'm stuck waiting for funds retrieval. ๐ฉ
Definitely a VERY FRUSTRATING PROCESS, already spent a lot of time here, and I feel that your team is not aligned with the process. I need this to get resolved right away. Help! @gcashofficial@BangkoSentral
The whole process started July, and it is already September, your GCash backoffice and same as your agents kept on advising me that they will do a follow-up, that they are working on this. How many follow-ups do you need to do to get this resolved?
Simply just torn between staying and moving on, I never thought marriage is so complicated. One day you know you're doing it right, the next day, everything is just falling into pieces. ๐ซ