chanadlerbong

[chanadlerbong @so_cratesdude]

@vline_ballarat Any explanation? What about the next service? After yesterday's absolute mess of an operational response, you would think that vline would prioritise passenger communications

[chanadlerbong @so_cratesdude]

@vline_ballarat What's going on with the 5.35 service from Deer Park?

[chanadlerbong @so_cratesdude]

@vline_ballarat Any plans to let commuters on the Geelong and Ballarat lines know what's happening? How long will we be delayed? No social media communications, no website updates, no station staff to ask what's happening.

[chanadlerbong @so_cratesdude]

@vline_ballarat If buses have been organised then why must we remain on the train for an unknown period of time at Melton and not put on buses? The conductor has no idea what is going on. Is there any chance that some correct and clear information is provided to customers?

[chanadlerbong @so_cratesdude]

@vline_ballarat Hang on - there was an announcement 5 minutes ago that the line is now cleared, yet this much delayed tweet says that the issue is still occurring. Which is correct?

[chanadlerbong @so_cratesdude]

@vline_ballarat would you care to provide an update to passengers on the safety incident at caroline springs and perhaps let us know when services will resume?

[chanadlerbong @so_cratesdude]

@norsiiii @vline_ballarat You're right. It's a big ask

[chanadlerbong @so_cratesdude]

@norsiiii @vline_ballarat I offer my services as a campaign manager

[chanadlerbong @so_cratesdude]

@vline_ballarat How is it possible that your staff only know when the next train is coming by LOOKING ALONG THE TRACKS???? Have you considered updating them at least? Vline maintenance and scheduling team should be sacked- utter incompetence every single day.

[chanadlerbong @so_cratesdude]

@vline_ballarat What is the alternative transport arrangement? When the 8.12 from Melton was cancelled this morning an extra stop was added to the 7.45 from Ballarat, adding extra time to passengers journey. Why is their transit prioritised over Ballarat commuters?

[chanadlerbong @so_cratesdude]

@vline_ballarat You should probably update this to asvise you have cancelled the service. It's called communicating.

[chanadlerbong @so_cratesdude]

@vline_ballarat Why has alternative transport not been arranged? Cancelling the last peak express service and causing further delays to your passengers? Gold standard incompetence again from Vline.

[chanadlerbong @so_cratesdude]

@vline_ballarat why is the 4.36 from bacchus marsh not runnung today? When and how do you plan to notify customers with the app down for two weeks and no twitter updates in 2 days?

[chanadlerbong @so_cratesdude]

@vline_ballarat care to share an update for the passengers sitting at Ballan on what was supposed to be the 4.16 to Wendouree? Frequent updates are what you should be aiming for

[chanadlerbong @so_cratesdude]

@sth_forever2002 @vline_ballarat I'd say that the fact that they've issued 1 communication in an hour on this major issue is pretty faulty

[chanadlerbong @so_cratesdude]

@vline_ballarat Are buses being organised? Asking on behalf of the 200 people at Sunshine with zero vline staff

[chanadlerbong @so_cratesdude]

@metrotrains @ptv_official Great. Do better next time. Passengers should not have to call customer service to ask why the train has been stationary for 30 mins

[chanadlerbong @so_cratesdude]

@ptv_official @metrotrains would anyone care to make an announcement to passengers as to why we are sitting outside Newport for over 20 minutes? Maybe update the website?

[chanadlerbong @so_cratesdude]

@vline_ballarat here's your daily reminder to advise passengers of cancelled services. Where's the 17.42 from sth cross?