for those people na natawag sa customer service hotline, be patient naman. Madami kayo compare sa bilang ng agents, small mistake malaki na effect samin. Dont belittle agents just because hindi agad kayo na assist, if you dont understand this. Try working as a customer sevice rep
then imagine encountering irate clients, na kung nakapag salita akala mo naman sila nagluwal sayo. We understand the frustration about your concern, but please be considerate din on your words. We are here to help not to argue or mag pa api lang sa inyo.