The local New England chapter of SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries.
How do we find success motivating + training #virtual teams during #WFH? That's one question we're exploring during our digital event on May 28.
Sign up now and don't miss out: https://t.co/MRHL9slZFF
Quick survey if you are someone who manages/supervises a team that is **suddenly** all working from home.
Given the current context and environment, do you find your team as a whole:
Dave Romero from @UnboxedTech is going to share inspiring training ideas and examples to up-skill and engage my virtual teams (and you can be there too) — March 28
https://t.co/MRHL9s4oh5
This week’s been filled with conversations around how #cx business leaders can prepare for the next normal. It got me thinking & I’ve decided to host a live CX Strategy #Mastermind tomorrow from 3-4pm ET. Interested? Message me & spread the word! #CustomerExperience#custexp
Spring is in the air! Mark your calendars for our upcoming event: May 28, 2020! We're putting together an exciting agenda with some expert guest speakers, stay tuned for details! #socap#customerexperience#letsgo2020
46% of businesses anticipate VR to become mainstream within the next three years.
How does this (and other tech trends) impact customer service?
https://t.co/3BJ9wmBHbs
A packed house at @GraniteLinks for the @CtCtrNation Contact Center Ideas & Innovations Tour! Thanks to all the panelists who made this morning amazing. Looking forward to a great afternoon
For more information click here: https://t.co/iSEuGh2K8D
The Contact Center Ideas & Innovations Tour is starting! Join us and other industry leaders for a day of networking and learning. Click here for more information:
https://t.co/pH0JoPOyXW
#customerexperience#cx
“We’ve found quiz games and competitive activities have been a hit for our reps and we always have an on-site winner and remote winner to make sure everyone feels included.”
— Robin Gomez, @RadialCorp
“We try to keep rewards equal across all our reps. Any time we have an activity in the center, we always have a complimentary activity for our #WorkFromHome reps. We never want to exclude our remote or overnight teams.”
— Robin Gomez, @RadialCorp
“We encourage our #WorkFromHome agents to get on a video call with their mentors or coaches as often as they can on top of regular @SlackHQ messaging.”
— Petra Wise, @ezCater
“Being able to track our coaching sessions and see the data is really helpful because we can see how #WorkFromHome training sessions differ from our usual sessions and tailor them to be really effective.”
— Petra Wise, @ezCater
“Going 100% virtual will open up our opportunities to much broader demographics. We use @zoom_us and @SlackHQ to communicate and set personal expectations.”
— Petra Wise, @ezCater
“We‘re experimenting with module-based virtual training to be flexible with how people learn and live. For Halloween some new #WorkFromHome hires were able to go trick-or-treating with their kids and get their work done for the next day on their time.”
— Robin Gomez, @RadialCorp
One of the difficulties building #WorkFromHome teams: when you work hard to build a great culture like @ezCater, your reps want to come in to the office.
See and learn about the latest in #CustomerService innovation from the leaders in the industry!
November 5. Hosted by @granitelinks. Lunch sponsored by @BrightPatternUS. Part of @CtCtrNation Ideas & Innovations Tour 2019.
For more info/to register: https://t.co/iSEuGh2K8D