Sofia Reimchen

#CustomerSuccess at Conga, #creativeindustries and #arts geek, intrigued by #ServiceDesign #CX

[Sofia Reimchen @SofiaReimchen]

@GNRailUK The 10:45am from King's Lynn to King's Cross

[Sofia Reimchen @SofiaReimchen]

@GNRailUK poor form cancelling a train mid-journey from King's Lynn to King's Cross while at Cambridge, not announcing it to passengers & just turning the train back to King's Lynn, giving people mere moments to realise and get off, some with heavy luggage or mobility issues!

[Salesforce UK & Ireland @SalesforceUK]

Customer journey mapping 🗺️

What is it? Why is it important? And how can you optimise yours? https://t.co/i5jdtYopvD

[Sofia Reimchen @SofiaReimchen]

@easyJet The booking reference is the same for both flights. Thank you very much for the quick reply!

[Sofia Reimchen @SofiaReimchen]

Hi @easyJet @easyJet_press could you please help? You cancelled my outbound flight recently, but I've just seen that the return flight is still going ahead (obviously I can't fly back if I didn't fly out). Can you please help me with the refund for this? #easyjet #Covid19UK

[Sofia Reimchen @SofiaReimchen]

I did a short project with Lily's Kitchen a couple of years ago and met her briefly. The best kind of things are built on love such as this

[Sofia Reimchen @SofiaReimchen]

@editingemily Oh my... why? WHY? 😡🤢

[Sofia Reimchen @SofiaReimchen]

@CulainnShanahan @SD_LDF @GainsightHQ just did their annual event Pulse virtually for the first time this week and it was fabulous

[Sofia Reimchen @SofiaReimchen]

@SingaporeAir is your booking system down? Been trying to book flights since yesterday but keep getting a message that something went wrong at the very end (no clarification what exactly the cause is)

[Katie Pennick @KatiePennick]

I’m watching my train leave in 5 mins and I’m not on it because I apparently didn’t arrive early enough for staff to get the ramp.

I’m late because the bus I was on let everyone (20+ people -full bus) off before deploying the ramp for me.

Everyone on that bus made their train.

[Sofia Reimchen @SofiaReimchen]

@lily_dart People tend to assume I'm about 6-8 years younger than I am, but I'm determined to use that to my advantage as much as I can, so I just use that as a great exercise to communicate my credibility in other ways, whilst staying true to myself :)

[Sofia Reimchen @SofiaReimchen]

Our flat and the one below got burgled last night. They had clearly been keeping watch, and turned the whole place inside out. Feeling indescribably mad and violated. What a way to start a Sunday 😡😡😡

[Service Design Fringe Festival @SD_LDF]

And just like that, it's over! In just 2 days, over 500 guests, speakers, volunteers & sponsors came together in 2 gorgeous venues & something truly amazing took place. From the bottom of our hearts, thank you all for coming! #SDFF2019 #servicedesign

[Sydney Joy @SydneyJoyPlatts]

@catdrew_ Graphic design has the power to unlock information to make it accessible to other ppl so we can bring people along in the decision making process with us. (referring to science& facts around climate change) @SD_LDF #servicedesign #ClimateChange #graphicdesign @GMDLCC

[Danielle Lyon (she/her) @danielleclyon]

There's a lady in front of me with her baby. Absolute awesomeness, and hats off to @SD_LDF for being so inclusive.

[Daria Kryshyna @DKryshyna]

Volunteering at the @SD_LDF 2019 today at @DesignMuseum! Gonna jump back in time, enjoy the present & speed to the future with @designcouncil . @MAServiceDesign

[Lior Smith @liorsmith]

I'm at @SD_LDF #SDFF2019. So, so proud of the team this year. The festival is more grown up than ever. Important conversations are being had. Can't articulate how happy I am that the festival has continued on without me. Well done to all involved for your part.

[Service Design Fringe Festival @SD_LDF]

Looking ahead to "Design in 2094" with @catdrew_ at the @DesignMuseum #SDFF2019 #servicedesign #designthinking

[Sofia Reimchen @SofiaReimchen]

So much love #SDFF2019 #servicedesign

[Service Design Fringe Festival @SD_LDF]

Let's go! #SDFF2019 #servicedesign

[Service Design Fringe Festival @SD_LDF]

Our @EY_Seren talk "the invisible stakeholders" is underway @DesignMuseum #SDFF2019 #servicedesign