Sofia Savander

[Frank Verheijden @frankverheijden]

Important lesson learned today: Anyone, anywhere in any type of gov can use #servicedesign to improve public service. #GGovJam

[Sofia Savander @sofiaspet]

Thanks! Bye! #uce151

[Sofia Savander @sofiaspet]

A5: I absolutley think so, but there might be a fine line to being manipulative only for your own gain... #uce151

[Sofia Savander @sofiaspet]

I think you have an important point @SusannelESkoog
#uce151

[Sofia Savander @sofiaspet]

A2: Mostly it just happen, but I will definitely be more conscious about it know ;-)
#uce151

[Sofia Savander @sofiaspet]

A2: yes probably :-) But haven't been thinking about that much before this course #uce151

[Sofia Savander @sofiaspet]

A1: Maybe customer adaptation only is a problem when overusing these influencing strategies #uce151

[Sofia Savander @sofiaspet]

A1: I agree #uce151

[Sofia Savander @sofiaspet]

yes! #uce151

[Sofia Savander @sofiaspet]

A4: We need to be able to have variation in the delivery process but still end up with the same result/quality #uce151

[Sofia Savander @sofiaspet]

A4 I think we need to understand the individual customer more, especially when it comes to providing services
#uce151

[Sofia Savander @sofiaspet]

A3: i think its more important to try to match the customers need, then to constantly try to exceed the customers expectations #uce151

[Sofia Savander @sofiaspet]

@Lyckolars I have read that book! Its really great! #uce151

[Sofia Savander @sofiaspet]

A2: I think good emotion sometimes can cover up for low quality.. #uce151

[Sofia Savander @sofiaspet]

A2: We absolutely need to care, what if a quality improvement in some way is not what the customer asked for? #uce151

[Sofia Savander @sofiaspet]

Might it be situations where a customer don't have any expectations at all? #uce151

[Sofia Savander @sofiaspet]

A1: I agrre to some level but I think a customer can feel satisfied even thou the delivery is not in line with what was expected.. #uce151

[Sofia Savander @sofiaspet]

Yes! Ready! #uce151

[Ardalan Shekarabi @shekarabi]

Här kommer vårt kunskapsseminarium i Lund om en ny styrning av välfärden - bortom NPM: http://t.co/JYYpqkeGkl

[Sofia Savander @sofiaspet]

New blogpost! Psychology and customer experience - expectations of modul 2.
#uce151
http://t.co/JGUutV7Bpi