Mohammad Sohail Shaikh

👨‍💻 Software Developer at Ernst & Young (EY) | Java | Spring Boot | Coding, learning, and sharing the journey. ✌️🌐✨

[Mohammad Sohail Shaikh @sohailcodes23]

@AmazonHelp Sent the details

[Mohammad Sohail Shaikh @sohailcodes23]

Still pathetic, @amazonindia.

It took nearly an hour to make customer care understand the issue. I was then assured will be picked up by 30th Sep.

They also promised an advance refund if pickup didn’t happen.

30 Sep is over. No pickup. No refund. No resolution.

#AmazonIndia

[Mohammad Sohail Shaikh @sohailcodes23]

@amazonindia Sent the details

[Mohammad Sohail Shaikh @sohailcodes23]

@amazonIN @amazon Yesterday, your associate clearly said that if the return wasn’t picked up by 30 Sep, I should raise it and an advance refund would be provided.

Today, your supervisor says no such refund will be given?

How pathetic and low can this go? Attached the screenshot

[Mohammad Sohail Shaikh @sohailcodes23]

@AmazonHelp I have already scheduled a call with your team and such a bad experience, with costumer care people and returns

[Mohammad Sohail Shaikh @sohailcodes23]

@amazonindia @amazon @amazon @amazonIN Such pathetic service even after escalations

[Mohammad Sohail Shaikh @sohailcodes23]

@amazonindia @amazon This has become a pathetic and extremely frustrating experience.

I ordered products from Amazon, but the seller sent the WRONG MODEL/PRODUCT. A replacement was requested, and the same wrong model was sent again.

Now I have 2 products to return. 1/5

[Mohammad Sohail Shaikh @sohailcodes23]

@amazonindia @amazon @amazonindia This is absolutely pathetic service and zero accountability.

I received the wrong model, the replacement was also wrong, and now I’m struggling just to get the products picked up.

Please stop giving assurances and actually resolve this. 5/5

[Mohammad Sohail Shaikh @sohailcodes23]

@amazonindia @amazon @amazonIN Such pathetic service even after escalations

[Mohammad Sohail Shaikh @sohailcodes23]

@amazonindia Wrong model sent, and the replacement had the SAME wrong model.

I now have 2 returns: one raised on 22 Sep, another on 24 Sep. Today is 29 Sep, and neither has been picked up.

2 customer-care calls + senior escalation, yet only false assurances. Pathetic experience

[Mohammad Sohail Shaikh @sohailcodes23]

@amazonIN @amazon Is this how escalation cases are handled?

After multiple false assurances, the call was disconnected while I was still explaining the issue. Ishita, identified as a supervisor from the specialist team, was not willing to hear me out.
Unacceptable escalation exp

[Mohammad Sohail Shaikh @sohailcodes23]

@AmazonHelp No won't be connecting on this chat to waste my another hour, just to describe everything for the 6th time. Will initiate a call

[Mohammad Sohail Shaikh @sohailcodes23]

@jatinkrmalik @vipulgupta2048 how do you find these remote jobs?

[Mohammad Sohail Shaikh @sohailcodes23]

@SinghDevHub What does AI Engineer mean here? Someone who can integrate LLM models? Or create/work on llm?

[Mohammad Sohail Shaikh @sohailcodes23]

@hijunedkhatri What does AI Engineer mean here? Someone which can integrate Ai models? Or someone who can create it?

[Mohammad Sohail Shaikh @sohailcodes23]

@zeptocares @zeptocares The issue hasn’t been resolved. Support only confirmed the product was within expiry, but did not address visible web-like contamination inside a sealed pack, which makes it unsafe regardless of expiry. Images already shared. Requesting proper resolution and refund.