Soleya Jordan

Marketing at @EnghouseInterac - Elevate Your Customer Experience ✩ born in 🇪🇸, lives in 🇬🇧 ✩ Passions #technology #innovation #adventure ✩ Views are mine.

[Soleya Jordan @SoleyaJordan]

Follow the sun customer support was a driving factor for @hitachienergy when choosing a #CCaaS solution. @EnghouseInterac latest blog focuses on the six best practices to achieve this and how Hitachi has used it to streamline customer service. 👇🏻 https://t.co/P9aHFZZxfD

[Soleya Jordan @SoleyaJordan]

How can companies transform their #contactcentres to thrive in this era of instability? 😵 @EnghouseInterac's latest report explains five key trends impacting #customerservice and outlines how technology can help drive success. Learn more: https://t.co/2zFIfmnJtA

[Soleya Jordan @SoleyaJordan]

@EnghouseInterac case study reveals how @FlogasIreland, who specialise in liquified petroleum gas (LPG) and electricity supply, achieved their goals by mobilising their #contactcentre agents, maintaining business continuity and keep customer service up https://t.co/J0zu4oQMJo

[Soleya Jordan @SoleyaJordan]

Eager to supercharge your #contactcentre experience? 📈 @EnghouseInterac are hosting a webinar tomorrow at 6pm GMT with @Metrigy, where we will have an in-depth look at the practical ways your organisation can extend its #customerservice capabilities: https://t.co/TEF1j83MF1

[Soleya Jordan @SoleyaJordan]

If you want to achieve #AI success within your organisation, have you considered re-thinking your #digitaltransformation strategy? 💭 According to @VentureBeat poor digital transformation is one of the main causes of artificial intelligence failure. https://t.co/GDnUfMbMzY

[Soleya Jordan @SoleyaJordan]

Ever thought about whether you should be using video in the #contactcentre? 📽️ @EnghouseInterac recently featured in a @callcentrehelp article where we provide some examples of where it's worked and in hand, created opportunities across industries: https://t.co/9RwsFSDXJM

[Soleya Jordan @SoleyaJordan]

@cxtodaynews' Charlie Mitchell joined Senior Technical Consultant at @EnghouseInterac, @Dave_Eng1 to discuss the options for integrating #MicrosoftTeams with the #contactcentre 💬 If this is something you'd be keen to learn more about, click here: https://t.co/whXtwhazoP

[Soleya Jordan @SoleyaJordan]

Working within the #financial industry and unsure where to start with your #digitaltransformation? 😖 @IntBanker showcases how by transforming digitally, your financial organisation can deliver a high standard of #customerservice excellence: https://t.co/yRAZOGKdT5

[Soleya Jordan @SoleyaJordan]

Looking for something to watch on enabling #MicrosoftTeams for your #contactcentre 👀 @EnghouseInterac have just the thing. Catch up on our on-demand webinar, "The Latest Look at a Microsoft Teams Contact Centre" https://t.co/4x4CtBwwBq

[Soleya Jordan @SoleyaJordan]

Why do #retailers need to be go that extra mile with their #customerexperience? 💭 This @retexperience article reveals how with inflation, competition and brand loyalty at an all-time high, it's essential something's being done to retain good #CX: https://t.co/Ygzk3dvjb0

[Soleya Jordan @SoleyaJordan]

@toi has the key on how to beat your competition! 🔑 According to their recent article, communication is the biggest factor in accelerating #customersatisfaction in e-commerce. If this is something you'd be interested in learning more on, click here: https://t.co/q55ltbk4sz

[Soleya Jordan @SoleyaJordan]

We get it - Unfortunately, #CX remains a prominent target for cost cutting in a downturn 👎🏻 If you're keen to learn how to effectively demonstrate the #ROI of #customerexperience in tough times, @EnghouseInterac's recent blog can help with that: https://t.co/z6mRxrwnhW

[Soleya Jordan @SoleyaJordan]

Health systems are rapidly implementing virtual care for #behavioralhealthcare delivery. Read about what makes this an effective care model: #telemedicine #telehealth https://t.co/P1wD66nJU3

[Soleya Jordan @SoleyaJordan]

Do you want your #ContactCentre to stand out from the crowd? 🔝 Then you can't miss @EnghouseInterac's webinar on Thurs 9th March 2023 at 6pm GMT/

Save your spot: https://t.co/X3Omc6MmDu #webinar #cx #customerengagement #cloudcommunications https://t.co/s622HWlm82

[Soleya Jordan @SoleyaJordan]

This is your sign to integrate your #contactcentre to #MicrosoftTeams! ✨ With over a 1/4 of a million users, Teams is the most popular business communication service in the world. If you're not yet a part of this, find out 5 reasons on why you should be: https://t.co/RIBOS1m9aQ

[Soleya Jordan @SoleyaJordan]

📣 Are you keeping your customers waiting? Our Head of Corporate Content and Communications, @AstridPock shares her personal experience and insights into improving waiting times with transparent communications in this recent @Forbes article https://t.co/QOtUxd1L5A

[Soleya Jordan @SoleyaJordan]

♿If your organisation would like to focus on delivering accessible #customerservice, along with an accessible working environment, to better engage with customers and staff with disabilities in 2023, then read @EnghouseInterac blog to learn how: https://t.co/V7OKQsThR5

[Soleya Jordan @SoleyaJordan]

Want to deliver a #customerexperience that stands out amongst your competitors within the retail space? 🛒 In this recent article by @TheDrum, Leanne Fitz of Freim Studio to discuss how to achieve this through #liveshopping: https://t.co/glyuwsdwzX

[Soleya Jordan @SoleyaJordan]

@EnghouseInterac's VP of Sales UK, Ireland & MEA, Simon Adnett, recently joined @contactcentres to discuss eradicating the redial with first contact resolution. If your organisation are looking to improve #FCR in 2023, you must focus on these 4 key areas: https://t.co/9zFwmLL1Ay

[Soleya Jordan @SoleyaJordan]

Facing an IT skills shortage? Selecting #contactcentre technology that is flexible and adaptable to changing customer needs can help ease the burden on IT resources ☎️ Keen to achieve this? Here are four key areas to focus on
@EnghouseInterac https://t.co/S8fcHYDc6y