CSO

[CSO @solmanUK]

@DeliverooHelp what a load of rubbish. 1hr 50mins and order still not here. Apparently your driver didn't show up at the restaurant. #rubbish

[CSO @solmanUK]

@SkyNews really? What a discussion!

[CSO @solmanUK]

@callclaimscurr3 I have an order cancellation email and a partial refund in October. There is a balance still to be refunded

[CSO @solmanUK]

@currys ...still waiting for a refund since Sep 20... Do you mind refunding me please

[CSO @solmanUK]

@currys you are still holding £69 for a product I did not even collect from your store and you acknowledged I returned and you cancelled the order on September 20!! Daytime robbery. Your customer service sucks.

[CSO @solmanUK]

@currys do you mind refunding me 1 month after I cancelled an order and you acknowledged that a refund was made! NEVER again using you by the way. Your customer service is not existent.

[CSO @solmanUK]

@TeamService137 I need the refund asap

[CSO @solmanUK]

@currys you apparently refunded my order on 23 SEP. On 11 OCT I chatted with your agents who confirmed the money wasn't refunded. It is now OCT 22 and I have still not received my refund. What is going on!!

[CSO @solmanUK]

@Aerolineas_AR what's wrong with your website! Tried twice to make a booking and keeps crashing. After this error it goes straight back so I had to video the error to capture it. How do I make the booking?

[Michele @MicheleTLFL]

I decided to try to summarise how many of us are feeling with the recent BAEC changes in this open letter to Sean Doyle. If you agree with the sentiments please do retweet so we can try to push back against these changes. https://t.co/yhsiuZzQIw

[Ange Gilly @angegillis]

@alex6130 @British_Airways Agreed. I’ll miss the lounge access but that’s about it. BA is just EasyJet with lipstick on nowadays. See you later BA!

[🛩️🇬🇧 David Wilding 🇬🇧🛩️ @DavidWilding271]

Live scenes from the British Airways headquarters as the head of the Executive Club sends the email destroying their loyalty scheme

[Speedbird Julie ✈️🍾🥂❤️⛸️ @JSS779]

https://t.co/WDMj641ejV

An on point letter by my friend Michele @British_Airways

[Andrew Neil @afneil]

The changes to @British_Airways loyalty programme has the makings of a self-inflicted disaster. Maybe one of the biggest corporate cock ups of modern times. CEO Sean Doyle needs to think again. It’s a long time since it’s been the world’s favourite airline. He should avoid going down in history as the man who made it the world’s most unfavourite airline.

[CSO @solmanUK]

@FiveGuysUK It's not the colour. They tasted burnt too. And the burger was a mess. Not planning to spend another £1 with you. You've become another over glorified burger joint with no quality care.

[CSO @solmanUK]

@FiveGuysUK thanks for the worst burger and fries I've ever had from you in Guildford this evening. The fries were burnt or the oil needed changing. Disgusting.

[CSO @solmanUK]

Same shit again @sainsburys

[CSO @solmanUK]

@helenlouiseowen @sainsburys they are so shite again

[CSO @solmanUK]

@sainsburys seriously, how crap can you be? not again! #shiteIT #aws #CustomerServiceFail

[CSO @solmanUK]

@GeekCultureCo why has C&C stopped working since Sunday and red alert 2 is asking for original game assets.