Sommya Das

Lover of junk jewellery, animals, dresses, shoes, books, music, in no order of lovingness, Social media lover & an ex-RJ ;)

[Sommya Das @sommya]

@Livpure_India And yet again... Complaint closed even without anyone visiting for servicing. Despite numerous complains and YOUR assurance that it'll be done today... This is how you resolve it!? @Livpure_India @LivpureSmart

[Sommya Das @sommya]

How the mighty have fallen, @Livpure_India @LivpureSmart

Remember when one of your senior marketing leaders proudly said:
"We don't sell health issues. We sell clean, drinkable water."

That statement built trust.

The reality?
cont....

[Sommya Das @sommya]

@Livpure_India @LivpureSmart And your referral programme?
₹500 Amazon voucher for the customer and ₹100 for the installer. In 2026, is that really what you think drives customer advocacy?

Just look at your own X timeline. It's filled with complaints, yet nothing changes.

[Sommya Das @sommya]

@Livpure_India @LivpureSmart We've now been drinking poor-quality water for 7 days because no one has bothered to resolve the issue.
Your Noida service partner, Priority Solutions, doesn't answer calls. Service engineers call, promise to visit, and simply don't show up. There is absolutely no accountability.

[Sommya Das @sommya]

@Livpure_India @LivpureSmart cont...
-RO needs servicing almost every 15 days.
-Every service request takes 10–12 days.
-The engineer arrives, taps the filter, reinstalls it, and leaves.
-Within days, the TDS is back to 350–380.
@Livpure_India @LivpureSmart

[Sommya Das @sommya]

@kiransangisheti @Livpure_India The service engineer called, confirmed the address and hasn't come come till now. Is not even picking up his phone. Also Noida's Priority Solution sends these boys, but they don't pick the call themselves! Pathetic! @Livpure_India @LivpureSmart

[Sommya Das @sommya]

@kiransangisheti @Livpure_India Completely agree! Even after having a word with the Senior management and getting assurance that the service will be done today itself, service engineer called to confirm address and hasn't shown up till now. @Livpure_India @LivpureSmart

[Dr Nimo Yadav 2.0 @DrNimoYadav]

He is the same Prime Minister who never found five minutes to meet the people of Manipur or the students of India, but he finds hours every day to shoot and post reels.

Priorities 🫡

[Sommya Das @sommya]

@UberIN_Support Yeah. The next ride was fine.

Just that your incentives for longer rides is a problem for the genral public who need ro travel short distances.

[Sommya Das @sommya]

@UberIN_Support just an FYI
An uber auto I booked, made me wait for 8 mins. Then just 200m before my pick up spot, like just at the previous society gate, cancels my trip and picks up a guy waiting at ATS because he apparently will pay more than the amount on the app.

[Sommya Das @sommya]

Please keep your auto drivers in check, this nuisance is increasing by the day.

[Sommya Das @sommya]

@delhivery why does Delhivery have to tie up with another logistics company to deliver stuff in NCR? And why is the IVR not understandable? My parcel got cancelled because
1. You chose another delivery partner whose ivr was not clear.
2. Thought it was a fraud.
Now what?

[Sommya Das @sommya]

@zomatocare how can I talk/chat to an executive? This Zia is quite irritating. Urgent assistance required.

[Sommya Das @sommya]

@cromaretail how come all numbers listed for your Noida branches are always off or out of reach? How is a customer suppose to enquire for something before going to the store?

[Sommya Das @sommya]

@delhivery your courier staff doesn't come to pick up the parcel, and customer gets the message saying 'the package was not ready for pickup'. Quite the visionaries your pickup staff is!

[Sommya Das @sommya]

@UberIN_Support Thank you. Also please check your app. It asks to pay during the ride, but keeps showing g no network hence cannot process, resulting in customer paying after the trip, which h I turn results in double payment issues like the one I have raised.

[Sommya Das @sommya]

@UberIN_Support need help. Need to talk to a human to make you understand the issue that I have been facing for booking my trips. Why does your app keep asking for money even after I have paid the driver. And your app never has answers! Need human intervention plz!

[Sommya Das @sommya]

@UberIN_Support Resolved. Thanks for the quick support :)

[Sommya Das @sommya]

Paid the driver via upi... yet the app kept asking g for money. Cudnt book another ride Because the app kept asking for money. Now I have paid 475+476 for 1 side trip. Thanks @Uber_India @UberINSupport can I get this resolved?