Sorcha Murphy

[Sorcha Murphy @sormurf]

@joeliveline @ESBNetworks ESB just went ahead with a scheduled supply disruption for maintenance reasons. Leaving my 81 year old mother without heat. During a status orange weather warning for extreme low temperatures. Unbelievable!

[Sorcha Murphy @sormurf]

@NewstalkFM - @ESBNetworks just went ahead with a scheduled supply disruption for maintenance reasons. Leaving my 81 year old mother without heat. During a status orange weather warning for extreme low temperatures. Unbelievable!

[Sorcha Murphy @sormurf]

@ESBNetworks @ESBNetworks Yet you proceeded to disconnect electricity supply, for local maintenance, to my 81 year old mother’s home, during a status orange weather warning for extreme cold, leaving her without heat. Really???

[Sorcha Murphy @sormurf]

@askpermanenttsb I understand that. But surely in the interest of serving your customers, the callback should be prompt. A seven day wait is beyond ridiculous.

[Sorcha Murphy @sormurf]

@askpermanenttsb @permanenttsb I need speak to someone in Dundrum branch. Despite several calls to your so called customer service call center, and promises from the agents to have someone from the branch call me back, I'm still waiting several days later.

[Sorcha Murphy @sormurf]

@AerLingus on hold over 2.5 hours to follow up, for the 4th time, on a refund for 2 flights that you cancelled back in May!! Come on!!!

[Sorcha Murphy @sormurf]

@AerLingus I finally managed to speak with a helpful agent who was able to assist me.

[Sorcha Murphy @sormurf]

@AerLingus Since you cancelled my DUB-SEA flight in June, please let me know how can I change my flight. I have been on hold for hours to your customer "service" line. I am not getting an option to change online. How can I speak with an actual human to get this resolved?

[Sorcha Murphy @sormurf]

@bcollins241 @RepDelBene Yes, it would have been difficult for St Patrick to explain the Holy Trinity using a four leaf clover.

[Aer Lingus @AerLingus]

@sormurf Hi Sorcha, this flight was cancelled for operational reasons. We apologise for any inconvenience caused.

[Sorcha Murphy @sormurf]

@AerLingus @aerlingus Oh great explanation. That really clears things up for me.

[Sorcha Murphy @sormurf]

@AerLingus Jeff Wright of AerLingus confirmed 4 weeks ago on an Irish Network Seattle webinar that the direct flight SEA-DUB would resume May 26.

[Sorcha Murphy @sormurf]

@AerLingus @susan08713 Seven working days is NOT customer service.

[Sorcha Murphy @sormurf]

@AerLingus Many people have been impacted by your seeminly arbitrary cancellation of these flights. At least provide some sort of explanation. Not that we'd believe you....

[Puget Sound Energy @PSETalk]

We have a large service area, 6K sq miles. We restore critical services 1st then greatest # of customers. #wawx

[Sorcha Murphy @sormurf]

#GoMariners. Happy Birthday Cillian!!

[Irish Times Letters @ITletters]

Irish Times Letters: Netanyahu’s visit to US http://t.co/wwN43m5ABX

[Ross O'Carroll-Kelly @RossOCK]

I just read this. Holy shit… http://t.co/GY5rdJGWnJ

[Tom Murphy @tpemurphy]

Twitter is officially mainstream... @sormurf and @alanhughes10 are now online...