Sorry™

We power status pages all over the world, including VMware, Broadcom, Postmark and Exabeam

[Sorry™ @sorryapp]

[Underway] Routine Cache Maintenance: The maintenance has now been completed. We’ve double-checked everything and can confirm that all services are working just as they should. Thanks for your pa... https://t.co/1HUxRdZ4xA

[Sorry™ @sorryapp]

[Underway] Routine Cache Maintenance: The scheduled maintenance is now underway!. We'll keep you updated on our progress. https://t.co/1HUxRdZ4xA

[Sorry™ @sorryapp]

[Scheduled] Routine Cache Maintenance: 23 Apr 09:00 UTC Our platform provider will perform routine maintenance to our cache cluster on Thursday, 23rd April during our agreed maintenance window of... https://t.co/1HUxRdZ4xA

[Sorry™ @sorryapp]

[Resolved] Slow Performance on Management UI: Everything continues to look happy and stable for the past hour, with no further performance issues flagged since that slight wobble between ... https://t.co/kMbiPbv66B

[Sorry™ @sorryapp]

[Recovering] Slow Performance on Management UI: Our monitoring suggests that performance has returned to normal levels after just a few moments of slightly slower than normal response tim... https://t.co/kMbiPbv66B

[Sorry™ @sorryapp]

[Investigating] Slow Performance on Management UI: We're received a monitoring alert that suggests requests to the Management UI might be responding slightly slower than normal. No other ... https://t.co/kMbiPbv66B

[Sorry™ @sorryapp]

[Complete] Routine Database Maintenance: The maintenance has now been completed. We’ve double-checked everything and can confirm that all services are working just as they should. Thanks for y... https://t.co/kQZbQyUFPW

[Sorry™ @sorryapp]

[Underway] Routine Database Maintenance: The scheduled maintenance is now underway!. We'll keep you updated on our progress. https://t.co/kQZbQyUFPW

[Sorry™ @sorryapp]

[Scheduled] Routine Database Maintenance: 10 Mar 09:00 UTC Our platform provider will perform routine maintenance to our database cluster on Tue, 10th March 2026 during our agreed maintenance ... https://t.co/kQZbQyUFPW

[Sorry™ @sorryapp]

[Complete] Routine Cache Maintenance: The maintenance is now complete. Thanks for your patience. https://t.co/7pJzi8q3Da

[Sorry™ @sorryapp]

[Underway] Routine Cache Maintenance: The scheduled maintenance is now underway!. We'll keep you updated on our progress. https://t.co/7pJzi8q3Da

[Sorry™ @sorryapp]

[Scheduled] Routine Cache Maintenance: 5 Feb 09:00 UTC Our platform provider will perform routine maintenance to our cache cluster on Thursday, February 5th during our agreed maintenance window o... https://t.co/7pJzi8q3Da

[Sorry™ @sorryapp]

Templates make updates quick. Customers customize notification preferences. No manual steps.

These aren't complex integrations. They're smart teams using focused tools to keep customers informed.

https://t.co/fDlSveJPpn

[Sorry™ @sorryapp]

Interesting Integrations Friday 🔧

Postmark by ActiveCampaign switched from a custom-built status page to Sorry™.

Their customers now get notifications via email, Slack, or Microsoft Teams—whatever works for them.

[Sorry™ @sorryapp]

The standout feature? Status API.

Postmark's customers integrate service status directly into their processes without manually checking the status page

[Sorry™ @sorryapp]

How does your team notify customers during incidents? 🤔

📧 Email only
💻 Status page + email
📱 Status page + SMS
🐦 Multiple channels (email, SMS, Slack, etc.)

[Sorry™ @sorryapp]

The mistake teams make: waiting to gather all details before saying anything.

Don't.

Acknowledge the incident fast. Fill in details later.

Communicate something. Always better than communicating nothing.

[Sorry™ @sorryapp]

32% of consumers would stop doing business with a brand they loved after just one bad experience.

That's the cost of silence during incidents.

[Sorry™ @sorryapp]

Quick communication does three things:

Reduces uncertainty (even "We're investigating" beats silence)
Builds trust (service recovery paradox proves it)
Deflects support tickets before they start