S

[S @SoumitraC18]

@IndiGo6E Waiting for the response from your end

[S @SoumitraC18]

1/4 Shocking treatment from @IndiGo6E. My senior-citizen parents’ Tommy Hilfiger trolley was badly damaged during their London–Delhi–Kolkata journey.

2/4 My elderly father was made to move between counters for nearly two hours. No replacement trolley was provided.

[S @SoumitraC18]

@IndiGo6E Hi @IndiGo6E what is the status on this

[S @SoumitraC18]

@IndiGo6E Hi @IndiGo6E I received a call from your team 1 hour back saying that they have confirmed my parents has not received the trolley and they will confirm me over direct message in x. I am still waiting for that msg for the last 1 hour.

[S @SoumitraC18]

@IndiGo6E I don’t know what is the issue with Indigo never experienced such bad service even agter highlighting the issue for last one week getting just standard response. This is worst service I have seen from @IndiGo6E

[S @SoumitraC18]

@IndiGo6E @IndiGo6E quick fact check, if your team has provided the trolley at T3 why they have to wrap the broken trolley at T2. Also from when Indigo is allowing 3 baggage for 2 people? And as per the policy Indigo will keep the broken trolley to provide the new one why it is still there

[S @SoumitraC18]

@IndiGo6E @IndiGo6E you want help in investigation?
1. My mom had a wheelchair service ask the person if they received the replacement trolley or not
2. Check the exit camera of t3 in Delhi
3. Check the baggage count at T2 airport as they did recheck in.
This is very very concerning

[S @SoumitraC18]

@IndiGo6E @MoCA_GoI can you please help. It’s not just about the replacement trolley it’s about how they are treating the customers falsely

[S @SoumitraC18]

@IndiGo6E This is very concerning and sad to see such service from Indigo. Probably this is due to one or 2 individuals who didn’t want to change the report so that they can stole the trolley and take it to their home. But an entire team is doing false investigation is very concerning.

[S @SoumitraC18]

@IndiGo6E Asked them to sign the document to collect the trolley even before providing and then said them trolley is not available in your storage and now denying if completely that that you guys have not provided the trolley. Total scam by Indigo

[S @SoumitraC18]

@IndiGo6E Also you can check the cameras in t2 terminal of Delhi airport while recheck in the baggage against this pnr if they have checked in a 3rd bag or not? If you are doing an investigation then do it properly. Just taking the benefits of senior citizens.

[S @SoumitraC18]

@IndiGo6E Dear @IndiGo6E it’s okay if you don’t want to provide the baggage you can say that. Dont say false things. If you really want to check if the baggage is provided send a proof of that trolley. My parents still has that faulty trolley with them

[S @SoumitraC18]

@IndiGo6E @IndiGo6E what’s the update on this?

[S @SoumitraC18]

@MoCA_GoI Provided the details over direct message

[S @SoumitraC18]

@IndiGo6E Is this how you treat senior citizens? The case was handled by ankit raj singh even after prodviding all the images your employe keep on saying the same thing just to ignore the payment

[S @SoumitraC18]

This is completely false. We have photographs of the damaged trolley wrapped at the airport.

4/4 @IndiGo6E, stop hiding behind incorrect documentation. Provide proof of this so-called replacement trolley, investigate the false report, and honour the compensation already agreed.

[S @SoumitraC18]

@EtihadHelp I have already reached out to your team from may and still waiting for the solution @etihad @EtihadHelp

[S @SoumitraC18]

@etihad @EtihadHelp 11-hour delay on my ccu-auh-lhr trip caused missed connection, major disruption, and extra costs.Paid for seats which was NOT provided after rebooking, and have not received a refund.This is unacceptable requesting immediate refund of seat charges,compensation

[S @SoumitraC18]

@EtihadHelp @etihad @EtihadHelp it’s been more than 3 months now and all I am receiving that the case engineer is looking into this.. is there any proper solution?

[S @SoumitraC18]

@EtihadHelp Yes i do need the money back and not your continues response over dm and no proper solution