Eco Castro

Organizational Development & HR Practitioner, and Management Consultant. #BuildingBetterTeams

[Eco Castro @soundbounce]

@pldt @PLDT_Cares @iamMVP
4 days without internet and all we got are promises. No updates, no calls nothing. Halos na perfect nyo na Ang mga buwan ng 2025. Walang buwan na di kami nawalan ng net for more than a day. Pero same bill pa din every month. Nothing is improving.

[Eco Castro @soundbounce]

@iamMVP @PLDT_Cares almost every week, internet connection is up by 2-3 days. The rest of the week its down. Yet we're billed full amount. When we pay late u charge late fees. But you do not adjust bill when service down. We are losing opportunities due to unreliable service

[Eco Castro @soundbounce]

@PLDT_Cares I need Action not Apologies. So help facilitate tranfer of my number to Globe.

[Eco Castro @soundbounce]

@pldt @PLDT_Cares corporate client here but my concern of no outgoing sms has not been resolved for 20 days now. All online transactions was put on hold because of no verification sms can be sent. 3 follow ups but got nothing. @iamMVP you are paying a lot of people to do nothing

[Eco Castro @soundbounce]

@PLDT_Cares You sent me this last Dec 28 until now I still has no outgoing SMS. 2 more weeks and this is going for 2 months now.

I am transferring my number to Globe. Provide the needed code for Mobile Portability. I will transfer all our corporate lines. @PLDT_Cares @pldt @iamMVP

[Eco Castro @soundbounce]

@PLDT_Cares 7 days after I provided information. All I got was just a thank you for providing information.
This sums up my PLDT experience - all words and no work done.
This happened in all touchpoints - #888, PLDT Relationship Mgr, and PLDTCares -X
@iamMVP @pldt

[Eco Castro @soundbounce]

@PLDT_Cares I already sent you the details I hope you can finally act on this.
@iamMVP I hope PLDT and SMART can look after its existing customers. Have you tried talking to your clients and ask for feedback on your services?

[Eco Castro @soundbounce]

@iamMVP @pldt @PLDT_Cares I am a corporate customer yet my concern of no outgoing sms has been ongoing for almost a month now. I was always that the issue has been escalated and that someone from technical will call. No calls and resolution even after 3 follow ups and 22 days.

[Eco Castro @soundbounce]

@PLDT_Cares Do you really care about your customers? @iamMVP

[Eco Castro @soundbounce]

@pldt @PLDTHome @PLDT_Cares @iamMVP
I have been reporting loss of internet & dial tone but no one cares to check our line but continues to bill us and close the tickets. This is consistent to both corporate and home customers. Maybe this is what customer service means to you

[Eco Castro @soundbounce]

@PLDT_Cares Your contractors cannot reverse charges. You have been charging us even though you have shut down your legacy boxes without informing us. That us why we do bot have phone and internet connection. I need to see bill reversals

[Eco Castro @soundbounce]

@PLDT_Cares I have been waiting for your call but you are not calling you have been asking your contractors to call us. When I first post this you called but after you have seen the error was on your end no bidy from PLDT cares enough to call. You pass it on to your contractors.

[Eco Castro @soundbounce]

@PLDT_Cares @iamMVP Any updates? I no longer received any call from you. Whats taking you so long?

[Eco Castro @soundbounce]

@PLDT_Cares Sincce your contractor visited our premies, we haven’t got a call from you. Your contractors has been contacting us and I told them I will only talk to PLDT Employee - Mercy and I want to know what report did they sent

[Eco Castro @soundbounce]

@DICTgovph kindly suspend the license of @SKYserves and @mySKYupdates they do not have any working customer support, and they do not have service but continuously bills me.

[Eco Castro @soundbounce]

@mySKYupdates sana magsara na kayo. Wala kayong kwenta. Magaling kayo maningil kahit wala naman kayo palaging signal. Wala din matawagan sa tech support nyo. @DICTgovph please close them down.

[Eco Castro @soundbounce]

MeVersion2021
Healthier and Fitter
Author of a new book

[Trainingph @realtrainingph]

What is your MeVersion2021 like?

#betterme
#hny2021
#trainingph2021
#selfdevelopment
#growth2021 @TrainingPh https://t.co/7DxbMIGUHq