Steven Paganelli

[Steven Paganelli @spaganelli]

👎🏽 needlessly poor service, @AirCanada. Nice voice recognition system, but no wait times, call back, or place in queue when on-hold - which lasted 2 hours despite calling @7AM when call center opened. No ability to hold tix when transferring points, so complete waste of time.

[Steven Paganelli @spaganelli]

@Uber, when you provide a 10-minute pickup window on a scheduled ride and only a 5-minute wait time, that wait time is not a “perk.”

[Steven Paganelli @spaganelli]

New Data From The HRC Foundation Finds The LGBTQ+ Community Has A High Vaccination Rate https://t.co/VBSfo1zfTr via @HRC

[Steven Paganelli @spaganelli]

@ron_emorage 🤭🫣😂

[Steven Paganelli @spaganelli]

Hotelier recently told me they receive reviews from many sources, but only those from @Tripadvisor matter. Surprised, I asked, "Why?" His response: Because they provide the context others lack that allow me & my team to improve. Travelers apparently agree! https://t.co/TiIIUYzezv

[Steven Paganelli @spaganelli]

Such a BIG milestone for travelers everywhere...and the businesses that serve them - 1 Billion Reviews on @Tripadvisor! Thanks for the shout-out, @USTravel

#RighttoWrite

[U.S. Travel @USTravel]

Congratulations to U.S. Travel Chairman's Circle member @Tripadvisor for reaching 1 billion reviews. Thank you for continuing to inspire travelers around the world! 🌎 #cheerstoabillion 🍾

[Steven Paganelli @spaganelli]

Love this aspect of #AC20Virtual - live Slack Chats between the team during the keynote

[Steven Paganelli @spaganelli]

#AC20Virtual off to a great start with Hall of Fame, Leadership Award, and US Navy F-14 Fighter Pilot, Carey Lohrenz. Congrats to those recognized!

[Steven Paganelli @spaganelli]

When it's safe to resume normal life again, we're going to need live music and comedy more than ever. Please help @NIVAssoc with federal funding by supporting & cosponsoring S. 3814/H.R. 7481, the RESTART Act #SaveOurStages https://t.co/0Yf8TOyQrv

[Steven Paganelli @spaganelli]

Here at TripAdvisor we stopped over one million fake reviews from reaching the site last year. Here's how: https://t.co/HipK7trqYm

[Steven Paganelli @spaganelli]

“New @TripAdvisor [Consumer Experience] isn’t just real-time, it’s relevant time.” @SteveKaufer #SkiftForum

[Steven Paganelli @spaganelli]

Use of service industry robots increased 25% between 2014 & 2016 leading to job contraction, job creation, and job transformation. @CarmenPagés, Division Chief, Labor Markets, IDB Will gains outperform losses? #Tourism4Dev

[Steven Paganelli @spaganelli]

Tourism generates twice as many jobs as the auto industry @StephanievonFriedeburg, COO, IFC #Tourism4Dev

[Steven Paganelli @spaganelli]

Tourism represents +13% of global GDP; forecasted to grow 3.8% annually over next 3 years
@AkihikoNishio, Acting VP, EFI, World Bank Group #Tourism4Dev

[Steven Paganelli @spaganelli]

Travel is the toy store of life - Jake Steinman, @eTourismSummit

[Steven Paganelli @spaganelli]

1st in line @ Priority, 5 agents, no service, +10-min wait, 4 staff said, "Be right with you." #ServiceFail @AmericanAir

[Steven Paganelli @spaganelli]

@BilldeBlasio Please don't let special interests drive the benefits of Uber into the ground by reducing consumer choice. #UberMovesNYC

[Steven Paganelli @spaganelli]

Great news about the free ticket - thanks @MediaTekLabs!

[Steven Paganelli @spaganelli]

Just registered and coming directly from SFO Saturday - anywhere to check a bag? @MediaTekLabs