Joy Wilson

An OD Consultant, and content curator specializing in design of competency based training & development solutions:

[Joy Wilson @spectrain]

@MicrosoftHelps is it ususal to have 3 service requests open with no response to the first since yesterday?

[Joy Wilson @spectrain]

Now at 11 failed deliveries @marksandspencer Beware those of you shopping for corporate gifts!

[Joy Wilson @spectrain]

@marksandspencer had 10 failed deliveries from M&S since 26th November due to insufficient address details on parcel. Taken hours to explain on several occasions totally disatisfied

[Joy Wilson @spectrain]

Nothing to be proud of here @bt_uk Recent headlines from Trustpilot reviews: "Do not use BT unless you want price rises and poor customer service" "Nothing but problems and misinformation…" "They just dont care"

[Joy Wilson @spectrain]

Still waiting for a manager to call was supposed to be contacting me today at 3pm but on checking is out of office what a service shambles @bt_uk

[Joy Wilson @spectrain]

I see a trend Trustpilot say @bt_uk have responded to 31% of their negative reviews. Interesting that 69% had no response.

[Joy Wilson @spectrain]

For those who are also struggling with the inadequacies of @bt_uk Useful article from @MoneyTelegraph - https://t.co/kePv0m4Qvq

[Joy Wilson @spectrain]

Little known fact 9821 reviews of BT on Trust Pilot 89% Negative @bt_uk I'm still waiting for a response #customerexperience

[Joy Wilson @spectrain]

@bt_uk Bit like the calls promised on 16th and 19th and never happened.

[Joy Wilson @spectrain]

We’ll try to fix the issue straight away, according to the BT code of practice so @bt_uk I'm wondering why that call I was promised on Saturday hasn't happened?

[Joy Wilson @spectrain]

@bt_uk No harm in being proactive in drawing attention to the continued loss of product and service Lisa.

[Joy Wilson @spectrain]

We Connect for Good. We’re here to help! Really? Not my experience @bt_uk

[Joy Wilson @spectrain]

@bt_uk Referred back to Twitter from Trustpilot just another method of passing the complaint about. Still waiting for that call from a manager. #poor

[Joy Wilson @spectrain]

Had that letter from BT about the new BT TV? Beware what is promised is very misleading! @bt_uk Another complaint raised!

[Joy Wilson @spectrain]

@bt_uk Thanks hopefully this mess that BT have created will be resolved today.

[Joy Wilson @spectrain]

@bt_uk Suggest you look at Bo1013624878064098 complaint ref, which should explain why what is offered is not what was received.

[Joy Wilson @spectrain]

@YourMcColls What use is hand sanitiser when your Bryn Store near Wigan fails to challenge those without masks? Happens often and is unacceptable.

[Joy Wilson @spectrain]

Check out my latest article: One participant refused to be muted. https://t.co/MZK31VVJ6V via @LinkedIn

[Joy Wilson @spectrain]

Check out my latest article: Ending training on a good note....♪ https://t.co/540xg7Kk8L via @LinkedIn