Stephanie P

Sr Manager of Product Management @OpenText #CCM #CX #Exstream #StreamServe @RIT_Alumni SPM Class of '08. All opinions are my own.

[Stephanie P @spieruccini]

@DawnDish I feel like you are missing an opportunity to market to gardeners and homesteaders. Classic dawn is my go to for after garden showers to remove poison plant oils and it works!

[Stephanie P @spieruccini]

@RecordsLess @eBay @AskeBay Good to know! I knew there has to be some route because there is no accountability here.

[Stephanie P @spieruccini]

@eBay @askebay second tweet for same issue. Still haven’t heard from CS. Would someone like to help correct inappropriate collection of sales tax or shall I report the repeated offense to someone who wants to start a class action suit? This seems to be an ongoing problem. #taxes

[Stephanie P @spieruccini]

@eBay @AskeBay You cannot charge sales tax on clothes to residents/shipping addresses in PA. This is the second time I am running into this problem and it's been over a week with no resolution. #salestaxviolation

[Stephanie P @spieruccini]

@Anthropologie I successfully placed several orders which were cancelled within an hour each time. I reached out to support who said there was a hold on my account and a ticket was sent to the right team who would respond in 24/48 hours. 8 days later, nothing. WTH? #lostcustomer

[Stephanie P @spieruccini]

Hopefully I'm not the only one who regularly googles my name to remove my personal info from data scraping sites. Found this gem in a recent search from 2014! Co-presented with @NEPSInc at @Xplor_Int on #agile https://t.co/mJy7tsmLSs

[Stephanie P @spieruccini]

@getquip I have attempted to cancel several times. I have emailed support twice now with no response. Do I need to raise a case with my CC?

[Stephanie P @spieruccini]

I suppose now is a good time to come back to twitter to share interesting work stuff instead of tweeting at marketing to actually reach a person in customer service. #betternowthannever #csm #cxm

[Stephanie P @spieruccini]

Excited to be presenting about moving #CCM to the #Cloud at #DSFVDay tomorrow! https://t.co/JXz7OpcSMj

[Jesus Garay @TheJesusGaray]

A thread from the illustrious @DNAvinci:

What's a #COVID variant? How much do they matter? Is the vaccine going to stop working? An at-home experiment:

[Stephanie P @spieruccini]

@MyFitnessPal Hey! You have a major syncing problem between the web client and the app. When I delete from the app, they stay in my diary and can only be fully removed if I login on my computer to remove.

[Keypoint Intelligence @KeypointIntel]

Well-known industry pundit, Frank Romano, will be celebrating his 80th birthday soon. #thekeypointblog
https://t.co/jNagHbVoNb

[Stephanie P @spieruccini]

Hey @tacobell I thought this wasn’t allowed...

[Stephanie P @spieruccini]

@CapitalOneCafe do you offer coffee discounts when using a Saks First credit card (managed by Capital One)?

[Stephanie P @spieruccini]

@AskeBay I responded to the same message that started over 2 weeks ago. But the chat is closed without a final response from your support team who was waiting on a response from the tax team. So now I get to start over? Your CS backlog is bigger than 2 weeks?

[Stephanie P @spieruccini]

@AskeBay I have recent purchases of clothing that were charged tax. PA doesn’t charge sales tax on clothing. Your team was helping me and never followed up. I can look into a class action if that is preferred since I’m sure I’m not the only person upset.

[Stephanie P @spieruccini]

@AskeBay I’m being charged sales tax on clothing which is not taxed in my state. How can I get someone to review this issue?

[Stephanie P @spieruccini]

@AmyLMachado @CHANEL Same! It’s growing on me as I can better interpret the complexities of the scent but I will always be a coco mademoiselle gal.

[Stephanie P @spieruccini]

@AmyLMachado Mine isn’t here yet! 😰 @CHANEL is really pushing #5 this holiday season.

[Stephanie P @spieruccini]

#NewProfilePic