@British_Airways@pam30edwards Thanks for clarifying. Not the best and very poor considering there’s a queue at the check in desks where we’ve waited >1 hr and there are 2 very tired kids. I know this is an airline policy issue and not your fault so would like this fed back to the relevant decision makers.
@British_Airways@pam30edwards Thanks for confirming, Neil. Can you also confirm to me if I can just go ahead and book a hotel near the airport and claim from BA? And would I need to put my seat selections in the same claim?
We’re travelling as a family with 2 young children and so relied on the seat choices
@pam30edwards@British_Airways Yes we were due to, so British airways, any confirmation on what you will be able to let us claim for?
I’ll definitely be claiming the statutory flight delay compensation here: https://t.co/fedJSbFR1J
@pam30edwards@British_Airways From looking at BA website, we can select a better flight than 20 hour journey suggested
Should be able to expense any hotel and food bookings back to BA but as haven’t been able to talk to anyone, don’t know the deal.
No mention of my seat choices they happily charged for too
@pam30edwards@British_Airways We’re in the same boat as you but spent a while trying to get through to someone who might be able to help on the customer service phone lines. Lines appear to be closed.
@TheLunaCinema I have made a support request asking about keeping the car on during screenings. Could you take a look as I sent the email on the 7th dev
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@British_Airways I was told that I had to give specific dates and then only hear back after 3 days. Have the agents at least got info on availability as the person on the other side of the line basically said they can only send a request through and not provide any info
@British_Airways - girl on your call desk 03444930747 option 3,1,3 was not helpful with no idea of pricing for changing flight dates that were booked card and upgraded one way with avios. Is it policy to need to ask to change to a specific date without any clue as to new price?
Also, why when the in restaurant displays and happy meal boxes show sonic 2 toys in the boxes, that we have gotten shrek and sing 2 toys or books instead? Kids were disappointed by the misselling. This is a common occurrence also.
@McDonaldsUK why can’t your restaurants look at what is requested on a happy meal re toy or book? Whatever I select on the app doesn’t seem to matter as they’ll just give whatever they feel like. This isn’t specific to a particular restaurant and is widespread.
@ArloSmartHome I raised a support case regarding my discounted smart plan being cancelled with no warning after I added the CVR option on one of my cameras. I’ve had one response a few days after the case was open. I responded within an hour but then no reply for over 3 days now.
@plusnethelp I’ve been experiencing dropouts on my broadband connection since around yesterday. The whole connection goes and then comes back several minutes later. Can someone help?