Sagar Vasani

Support Manager at @MeetanshiInc

[Sagar Vasani @spvasani]

Thrilled to be joining the Magento experts at Meet Magento India 2024!

Excited to dive into the Magento revolutions! 🎯✨
#MM24IN #MeetMagento #Meetanshi #eCommerce

[Sagar Vasani @spvasani]

@RNTata2000 @SolankiH
Policy Number: C228341389
IRDAI Portal Complaint Number: 08-23-005960
Entity Reference Number: TALIC124341
Complaint Registration Date: 10th August 2023

Why @TataAIA_Life refund the money instead of resolving the complaint?
Is it ethical business practice?

[Sagar Vasani @spvasani]

@TataAIA_Life @SolankiH @RNTata2000 @TataCompanies @BimaSamadhana
Please provide a resolution to the following.

Policy Number: C228341389
IRDAI Portal Complaint Number: 08-23-005960
Entity Reference Number: TALIC124341
Complaint Registration Date: 10th August 2023

[Sagar Vasani @spvasani]

@TataAIA_Life @RNTata2000 @irdaindia
@irdainsurance
Policy Number: C228341389
IRDAI Portal Complaint Number: 08-23-005960
Entity Reference Number: TALIC124341
Complaint Registration Date: 10th August 2023

I still haven't received a positive resolution to my complaint.

[Sagar Vasani @spvasani]

@TataAIA_Life @SolankiH @RNTata2000 @PMOIndia @TataCompanies Yesterday again, your team emailed me to pay Rs.32908.

I have been receiving the following two emails for the last 6 months.
1) We have initiated the investigation and it will be resolved within 5 days.
2) Pay Rs.32908 to issue the policy.

Why did you deactivate my policy?

[Sagar Vasani @spvasani]

@TataAIA_Life @SolankiH @RNTata2000 @PMOIndia @TataCompanies
Your team keeps emailing the following:
"We have initiated the investigation and it will be resolved within 5 days."
There were 6 months passed of that kind of 5 days.
But still, I have not received a solution to my query.

[Sagar Vasani @spvasani]

@TataAIA_Life @SolankiH
Yesterday, your team emailed me to pay Rs.32908 to issue the policy.
I think you guys don't know that Tata AIA has already issued me a policy on 19-04-2023.
They deactivated my policy because of their mistakes and asked me frequently to pay more to activate the policy

[Sagar Vasani @spvasani]

@TataAIA_Life @SolankiH
Today again, your team emailed me to pay Rs.32908 to issue the policy.
I think you guys don't know that Tata AIA has already issued me a policy on 19-04-2023.
They deactivated my policy because of their mistakes and asked me frequently to pay more to activate the policy

[Sagar Vasani @spvasani]

@jineshgosar @TataAIA_Life @RNTata2000 @irdaindia @irdainsurance Hi Jinesh,
No, I have not received any solution from @TataAIA_Life even after submitting a complaint to IRDAI and posting it here.
They are not following ethical business practices at all.
Please never recommend @TataAIA_Life to anyone.

[Sagar Vasani @spvasani]

@TataAIA_Life Your team emailed me to pay Rs.32908 more to issue the policy.
I think you guys don't know that Tata AIA has already issued me a policy on 19-04-2023.
Tata AIA deactivated my policy because of their mistakes and asked me again and again to pay more money to activate the policy.

[Sagar Vasani @spvasani]

@TataAIA_Life To resolve the above complaint, I visited the Tata AIA Bhavnagar Branch on 4-11-2023.
The Branch Manager Mr. Narendrasinh answered my questions and asked me to pay INR 9104 to activate my policy.
So I paid INR 9104 with cheque number 651683.
But still, my policy is not activated.

[Sagar Vasani @spvasani]

@TataAIA_Life @irdaindia @TataCompanies
When will you provide me with the solution for the following?
IRDAI Complaint Number: 08-23-005960
Grievance Reference Number: TALIC124341

[Sagar Vasani @spvasani]

@TataAIA_Life @irdaindia
After accepting the counteroffer on 18-04-2023, my Term Policy was issued on 19-04-2023, with No C228341389.
Is it valid & legal to deactivate the policy, and asking more money by generating a counteroffer even after 2 months of the policy being issued?

[Sagar Vasani @spvasani]

@TataAIA_Life @irdaindia
Every time I tweet, I receive this kind of email.
But after that, no solutions were given.
I am chasing you guys since May 2023.
Do you have any time estimation for resolving my query?

[Sagar Vasani @spvasani]

@TataAIA_Life @ganesavelusamy @irdaindia My query is not resolved yet.
When do you think my query will be resolved?
I have been chasing your team for the last three months to get resolution to my query.

[Sagar Vasani @spvasani]

@TataAIA_Life @ganesavelusamy @irdaindia Why are you sending this kind of message that says, "Your complaint is now resolved"?
My complaint is not resolved yet.
So I registered a new complaint at IRDAI Portal with Token number 08-23-005960.
In the response, your team provided me with Grievance Reference No TALIC124341.

[Sagar Vasani @spvasani]

@TataAIA_Life @ganesavelusamy @irdaindia I received the same email from the Grievance team to pay Rs.42012 additionally to activate the policy.
When a customer makes a mistake, a company rejects the claim.
When a company makes a mistake, what should be the rule?
Is it valid that customers suffer for a company's mistake?

[Sagar Vasani @spvasani]

@TataAIA_Life @ganesavelusamy @irdaindia In the email, you said that the counteroffer you generated on 13/04/2023 and accepted by me on 18/04/2023 was incorrect.
What does it mean?
My simple question is that if that counteroffer was incorrect, then why did you issue me a policy?
Why did you come to know after 2 months?

[Sagar Vasani @spvasani]

@TataAIA_Life @ganesavelusamy @irdaindia In the last email of 24-07-2023, your team told me that my matter is being reviewed by the grievance redressal cell.
I have not received any reply from the grievance redressal cell yet.
Other than that I received 2 emails with the same counteroffer to pay extra money.

[Sagar Vasani @spvasani]

@TataAIA_Life @ganesavelusamy @irdaindia In the email, you said that the counteroffer you generated on 13/04/2023 and accepted by me on 18/04/2023 was incorrect.
What does it mean?
My simple question is that if that counteroffer was incorrect, then why did you issue me a policy?
Why did you come to know after 2 months?