@thecurrystain It is so disappointing…too many people who use other people’s card to fund their wallets or receive their funds and then do chargebacks from the bank claiming they didn’t authorize the transaction. They fail to realize that our KYCs capture their selfie image IDs.
@xodee876 Thanks for this. We aim for 1-2 business days…at least to complete it on our end. Over the last week and a half, we have been experiencing some more than normal delays as a result of multiple factors primarily in Jamaica including hiccups with the banking platforms we use there.
@ria_mvm Please note that yesterday was a federal holiday (Juneteenth). Also, remember that it takes 1-2 business days. We will reach out to you privately to provide further assistance. .
@yo_loveeee@TruCuban When you open the app, go to the top right icon. That is the live chat option. Send us a message and we will walk you through the app.
You can cash-out to banks in Barbados, Trinidad and Tobago, Jamaica and all of the Eastern Caribbean countries (Anguilla,Antigua and Barbuda, Dominica, Grenada, Montserrat, St. Lucia, SVG and SKN). We also do Credit Unions in Barbados and SVG.
@JanVoordouw @KatzlynS@HeatherPinnock@SG_CARICOM I believe there's an app out of St. Lucia that offers that for a number of CARICOM territories. Can't remember the name now